24 Sep 08 Also scammed by GISOL for $1798.20

Hi, I sent this to Mike last night but figured I should share. I’ve been in contact with Frank and he’s been a big help in giving me direction on what to do now.

So here’s the story:

I signed up with GISOL on 02-07-03 with Best (Annually + 3 Months Free) ($95.40). This was for a hobby website. I had no issue with GISOL until sometime last year. I called to cancel my web hosting in October of 2007 because I was going with another host that was giving me 6 months for free plus a cheaper deal. I spoke with a rep in India and they confirmed a cancellation. I forgot about it because my hobby website is not a big part of my life. I received a bill in November, called again and the rep told me not to worry about it. In January (01-11-08) I got a notice that said I was going into collections for this bill. I wrote to them and received no response. This happened again on 01-18-08 and 02-17-08, each time I wrote emails without receiving a response.. So I called on 03-03-08. I had my wife speak to the guy since I can get kind of angry and she is good with people. He hung up on her. I called back and spoke to the same guy asking why he hung up on my wife. He denied doing it and started lying about how she had ended the called. This should have been a red flag for me but I was too angry at the time. He said that I can only cancel online and that phone cancellations don’t count and that the charge stands no matter what. I got him to escalate me to someone with more authority (personnel #66316). I argued with this man for over an hour. He really got me angry and now I know why. When I got to the point of desperation (I had to run and was tired of arguing) he threw out the bait: He said he would cut me a break. I felt so relieved I swallowed it, hook, line, and sinker. Basically, I could sign up with them at my previous rate and after 8 months I could cancel and he would wipe the collections. He even complimented me on sounding like a person of good faith. I told him to email me the details of the arrangement and stupidly assumed he would charge me at my current rate. At the time I was running late and did not ask him the total amount. I thought this was going to save me. Oh how wrong I was.

I handed the phone to my wife because I had a meeting and she gave him her credit card. They did not tell her how much they were charging and she assumed they had already told me. They had her sign a page on the web that (according to the rep) was agreeing to terms and services. This web page did not list a price on it. She received an email with the link stating “Thank you! Your signed gisol terms form has been successfully submitted via SignatureLink.” We never got a chance to printscreen this page for it had expired before we could use it as proof.

The next day I received a charge notice, at my email address, for “Unlimited Upgrade (49.95)” for 36 months, with a date in the subject line (2008-11-19) which refers to my expiration date for my hosting. The total amount was $1,798.20. I said no way and sent them an email. After waiting a few days for a reply, I attempted to call and was put on hold for 51 minutes before I had to hang up. My wife and I tried to contact them for several days, no email response, long holds or busy phone. When my wife finally got through, they informed her that we would be receiving a refund with a confirmation letter “soon.” She told them to send an email confirming this. They did not. We waited, called back, they said yes, We would be receiving a refund. We again asked for an email about the call. Nothing. (the pattern here is that they do not document any of these promises). Then on 03-28-08, I had my wife start the process of a chargeback because we were getting no where with the company. I also contacted the BBB and Office of the Attorney General. After long delays between responses (GISOL would take over a month to respond), both cases were eventually closed due to lack of contact with GISOL.

This was around the time we found that GISOL was listed F with the BBB. We made attempts to cancel the service but the cancel page would error out like our account did not exist. I still don’t know what I’m going to do about this since it’s already hurt my stance on the issue considering the account is still active. (but of course now I’ve got Frank’s advice)

First contact with First Tech Credit Union was on 04-01-08. This was for initial information gathering. We then heard nothing for a long time.

On July 29th we received copies of papers that GISOL sent to First Tech in regards to the chargeback. One stated that they had spoken to my wife about starting an online business and wanted that she asked for the 49.95 package even though the GISOL rep told her that a cheaper package would be better for what she needed. Another document showed my wife’s signature on receipt for the amount $1798.20. This was the first time we saw this. My wife stated she did not sign that page. This was always about me and my website which expired at the same date that was listed on the confirmation charge email I received at my email address. It appears they superimposed her signature onto the page. Also there is a discrepancy with the time stamps. The time stamp on the receipt is listed: 03/03/2008 8:30:32 pm. The full header on my email confirmation has “Mon Mar 3 17:33:16 2008″ as when it was sent from GISOL, with “We have received and processed your payment of $1,798.20.”

I was pretty outraged and told the rep from my bank to include it with references to the BBB and the Google of “GISOL” to show that the company is shady. She was reluctant to do this and I’m actually not convinced she did.

Then we waited.

Over a month later, on 09-09-08, First Tech wrote back to us to state that Visa is rejecting our request for a charge back. They included a letter from GISOL that states that we are the ones in the wrong because we are lying about facts. It’s a vicious letter and GISOL implied we were trying to get service for free because the account is still open. I actually felt shame and wrote back to our bank saying in regards to the outcome, if we could compromise and pay for just the time that has elapsed. Of course they didn’t even bother VISA with this and told us it was not possible.

So there it is. I’m going to try some of what Frank said and see how it goes. I feel like I’ve been getting beat down with a metal pipe for the past week and this is the first day I wake up with only having to deal with the soreness. Thanks for having this website.

-David

22 Sep 08 The start of a new Gisol?

Last night I Googled “Gisol” for what seemed like the 1,000,000th time:

Nothing strange about the results, although I was happy that gisol.com is 2nd, and www.gisolsucks.com is 1st. Good news that they’re not topping the search results for their own name, and an added bonus that it’s a website against them that does! (A little jealous maybe – I’m trying to get to the top myself)

I was just about to do something else Gisol related (yeh, it has become an obsession) when I noticed the Sponsored Links to the right.

‘What’s this?’, I thought, ‘Gisol.com Problems? Yes, we’ve got those (duh), I better take a look’.

The mouse clicked the link and I ended up at www.dailyrazor.com, a webhosting company. ‘OK, no problem, they’ve heard about Gisol’s Fraud, and are jumping on the bandwagon trying to poach their unhappy customers’, methinks.

Suddenly, something caught my eye… Something was moving… Something with numbers… counting down…

‘My God! It’s a Special Offer Countdown Timer!’

!!GISOL ALARM!! !!GISOL ALARM!! !!GISOL ALARM!!

‘Is it? NO, it can’t be. Is it? A new Gisol?’. I scanned a few pages for the checklist:

• 30 Days Money Back Guarantee* – Tick
• 99.9% Uptime Guarantee** – Tick
• Free Domain name*** – Tick
• 24/7 Technical Support – Tick
• Free Website Builder – Tick
• Spelling mistakes (techincal) – Tick
• No Terms/Policy link – Tick
• A Suite Number in the Address – Tick
• State-of-the-art Data Centers – Tick
• Don’t forget the COUNTDOWN TIMER! – TICK!

Straight back to Google I went, and typed in “dailyrazor reviews“…

You can do the rest yourselves… This is the first one I found to help you on your way:

http://www.webhostingstuff.com/review/DailyRazorHosting.html

Disclaimer: I nor report-gisol.com are in any way suggesting that dailyrazor.com is in any way connected to gisol.com in any way, BUT, there are some similarities on the website and in the reviews, anyway.

ADDED: Searching for “dailyrazor scam” brings up some interesting results. I should have added to my checklist:

• Registering domains in their name
• Domain hijacking etc…

Ringing any bells?

22 Sep 08 Small Claims Court – Self Help

This only applies to victims in the US…

For any of you thinking that you cannot take Gisol to Small Claims Court because you cannot get to Los Angeles, please see:

http://www.courtinfo.ca.gov/selfhelp/smallclaims/findright.htm

Gisol’s contract states:

ANY SUIT, ACTION OR PROCEEDING CONCERNING THIS AGREEMENT MUST BE BROUGHT IN A STATE OR FEDERAL COURT LOCATED IN LOS ANGELES, CALIFORNIA, AND EACH OF THE PARTIES HEREBY IRREVOCABLY CONSENTS TO THE EXCLUSIVE JURISDICTION OF SUCH COURTS (AND OF THE APPROPRIATE APPELLATE COURTS THEREFROM) IN ANY SUCH SUIT, ACTION OR PROCEEDING AND IRREVOCABLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY OBJECTION WHICH IT MAY NOW OR HEREAFTER HAVE TO THE LAYING OF THE VENUE OF ANY SUCH SUIT, ACTION OR PROCEEDING IN ANY SUCH COURT OR THAT ANY SUCH SUIT, ACTION OR PROCEEDING WHICH IS BROUGHT IN ANY SUCH COURT HAS BEEN BROUGHT IN AN INCONVENIENT FORUM.

But, as with many points in their contract, it may not actually stand up in court. See this quote from the California Courts Self Help section on Small Claims:

What if I’m suing because of a contract?

You can file in the county where you signed the contract. You can also file where the defendant lived or worked when you signed the contract.

Don’t assume you have to be in Los Angeles to file a small claims – check with your local courts. And don’t just accept the quick answer.

You signed your contract at home on your computer.

A victim posting on this site successfully took Gisol to Small Claims and WON. Read her Story.

20 Sep 08 A personal Gisol experience and new blog

Of the many, many victims that have contacted me over the last few months, one of them feels so strongly about her personal struggle with Gisol and her Credit Card, that she has decided she wanted to start her own blog detailing her own experience.

In her first post, she has tried to express the way that many of us might be feeling, and her open letter to you all shows why it’s important for us to have as much information as possible about how GISOL struck each of us, and what damage they did, so that the authorities will have the evidence they need to put the GISOL people away for a long time.

She will probably come back to write from time to time to share her ideas and some of the ones we’re tossing around about how we’re going to handle the months ahead, as we get closer to beating these criminals.

You can see her blog as a subdomain of this site at http://4one4all.report-gisol.com/

18 Sep 08 More of the same

I have a similar story to everyone who has posted on your site. I used GISOL for quite a while before I had any issues with them; must have be 2 or 3 years. Then they let my domain go into redemption and threatened to charge me ~$750 dollars in ‘penalties’ for letting it go that far…the domain was registered in their name, as usual. Not sure how I can be charged for a domain they have registered, especially when they didn’t notify me or request any info.

Anyway, after an hour on the phone with ‘Steve’ I finally got a’manager’ to talk to me and he said I could have my domain back, without penalties, but my old package wasn’t available anymore so I’d have to get a new plan which was like $40/month. I was strapped for cash and told him ‘no way, can’t afford it, your penalty fee is ridiculous and you can have the domain, and you can come and try to claim your penalty fee’.

I was about ready to hang up on him and try to find the ICANN rules on domain redemption when he changed his tune a bit and offered to get my service back, at my old rate. The only catch was I’d have to pay for the new rate, and ‘if I promised to refer 3 friends to them’ I was eligible for a rebate for the difference. It would automatically be credited back to me in 30 days.

I should have smelled a rat, but didn’t – I’ve never encountered anyone so boldly false in my life, and I’ve met some pretty nefarious folks. And my rebate never came through – that date would have been 28 AUG 2008. So I (my wife) called to inquire about it and they completely denied any rebate could have been issued, saying they don’t do that.

To top it off, I waited 10 days for them to reinstate my domain and they didn’t do it until I called them back and complained about it not working. ‘Steve’ tried to tell me a domain sniper had nabbed my domain before they could re-register it and I got hopping mad because I was looking right at the whois database that showed the domain was available (I know they aren’t always accurate/up to the minute). I argued with him for about 10 minutes and he finally said that maybe the ‘tech admin’ could do something and voila, it started working while I was on the phone. That’s when I KNEW something was not right.

Incidentally, I’ve talked with them several times on the phone and I always talked with ‘Steve’ – he has a very distinctive voice and I’m good with voices anyway. So, since my wife inquired about the failed rebate we have been trying to call them back to ‘confirm the status of our rebate’, and if it isn’t forthcoming, which we now know it won’t be, to cancel service and demand a full refund, but we haven’t been able to get through – always busy.

We’ve put a dispute on our credit card for the amount of the rebate, which was well over 1/2 the cost and requested a new card too. The only thing I can see that is different in my case is that I badgered them up front about the full cost, and they told me. Where with most others here it seems they were clearly defrauded, in my case I was just lied to and then possibly defrauded, if I can prove the rebate thing. I’m sharing this to help build your information base on them. I have since stopped using their servers for anything (except junk mail still goes there, I can’t stop that) and I consider my contract with them canceled, even though I can’t contact them to do so formally. I know about their cancellation page, but I refuse to use it. I want a name, badge ID, phone number, and witness to my cancellation.

I want my money back, and my domains transfered if possible, but more than that I want to see justice done. As responsible citizens it’s our duty to police ourselves. I only wish I lived anywhere near LA, I’d be much more proactive in dealing with them. I hope this helps in some small way to create a case against them and to help those who got taken for a worse ride than I did.

After sharing my story with Mike (report-gisol.com) via email, he asked if I’d post it here so I am. He also suggested that I contact the Det. Kaplan, which I have. Keep dogging them, they’ll get what’s coming sooner or later.

Danny

11 Sep 08 Gisol’s “Money Back Guarantee” has gone

Gisol’s famous non-existant 30 Day Money Back Guarantee is no longer advertised on their website. At some point this year, their highly trained graphic artist (or a 3 year old) has changed their front page. In fact, it has changed a couple of times over the last couple of years. Using the Internet Archive “Wayback Machine” I managed to get some screen shots:

December 25th, 2006…

December 25th, 2007…

September 10th, 2008…

It’s amazing that the “Special Offer” $5.95 price that’s STILL going to run out soon hasn’t changed, and I LOVE the satisfied customer quotes. I guess they MUST be real?

By the way, the Wayback Machine is great for checking what Policy/Contract you were signing up for at the time.

06 Sep 08 Please help support Report-Gisol.com

As you may have noticed, I’ve added a new donate widget to this post. If you have a few dollars to spare, please help to keep the site running by donating. It’s totally secure, using PayPal.

I’m not asking to make a profit, just to help pay for the hosting, sending letters, making phonecalls often internationally etc. If we get enough and there are other people who need help with the cause, I’m happy to share the donations.

Along with the website itself, the amount of time I’m spending replying and trying to help people around the world is unbelievable. I’m happy to do this for as long as it takes. I want Gisol in jail, and I want everyone to get their money back. I’m just asking for financial help to enable me to keep doing it.

Thanks to you all,

Mike.

If want any further info or want to contact me direct, please email me at report[dot]gisol[at]gmail[dot]com

03 Sep 08 Gisol ripoffs extend to the Caribbean

I’m located in Barbados, and wish I had found this (and many other sites) before allowing gisol to pressure me into agreeing to a cc charge of over $1,000

I found a great site, domaintools.com, which among other things, allowed me to see that gisol DELETED my domain several days before I called them regarding domain expiry

If they deleted my domain, how can they then tell me that they could put a backorder on it?

The new domain registrant is now emailing me with offers to purchase the domain for $600

I’m going to go to my bank with all of the information I have and get a chargeback

gisol are blatant criminals and I am reporting them to every agency I can think of

27 Aug 08 United States Secret Service FAQ: Credit Card Fraud

Even though the following reads for a “non-criminal” complaint and your dispute with Gisol will be criminal, the points below do apply. Taken from the United States Secret Service website FAQ:

What should I do if I think I have been victimized by credit card fraud or identity theft?

If you have been the victim of credit card fraud or identity theft, the following tips will assist you:

If your complaint is essentially a non-criminal dispute with a retailer or other business, you must immediately dispute the charge(s) in writing with the customer relations office of your credit card company.

• Report the crime to the police immediately. Get a copy of your police report or case number. Credit card companies, your bank, and the insurance company may ask you to reference the report to verify the crime.
• Immediately contact your credit card issuers. Get replacement cards with new account numbers and ask that the old account be processed as “account closed at consumer’s request” for credit record purposes. You should also follow up this telephone conversation with a letter to the credit card company that summarizes your requests in writing.
• Call the fraud units of the three credit reporting bureaus. Report the theft of your credit cards and/or numbers. Ask that your accounts be flagged. Also, add a victim’s statement to your report requesting they contact you to verify future credit applications. The following is a list of addresses and numbers to the three credit bureaus:Equifax Credit Information Services – Consumer Fraud Division
  P.O. Box 105496
  Atlanta, Georgia 30348-5496
  Tel: (800) 997-2493
  www.equifax.com

  Experian
  P.O. Box 2104
  Allen, Texas 75013-2104
  Tel: (888) EXPERIAN (397-3742)
  www.experian.com

  Trans Union Fraud Victim Assistance Dept.
  P.O. Box 390
  Springfield, PA 19064-0390
  Tel: (800) 680-7289
  www.transunion.com

• Keep a log of all conversations with authorities and financial entities.
• As with any personal information, only provide your credit card number to merchants you know. Also, remember to protect your social security number. You have to give your social security number for employment and tax purposes, but it is not necessary for many businesses. Notify the Social Security Administration if you suspect your Social Security number has been used fraudulently.
• # The Federal Trade Commission (FTC) is the federal clearinghouse for complaints by victims of identity theft. Although the FTC does not have the authority to bring criminal cases, the Commission assists victims of identity theft by providing them with information to help them resolve the financial and other problems that can result from identity theft. The FTC also may refer victim complaints to other appropriate government agencies and private organizations for further action. If you have been a victim of ID theft, you can file a complaint with the FTC by contacting the FTC’s Consumer Response Center.By phone:
  Toll Free 877-FTC-HELP (382-4357)
  TDD: 202-326-2502

  By mail:
  Consumer Response Center
  Federal Trade Commission
  600 Pennsylvania Ave, NW
  Washington, DC 20580

  On the Internet:
  www.ftc.gov/ftc/complaint.htm

  For consumer information:
  www.ftc.gov/ftc/consumer.htm

19 Aug 08 Problems with Gisol – Self Help.

I thought we could start a self help chapter of arguments for the credit card companies.

This would be my first, but others can add their thoughts as well:

Understand that I am not an attorney and only offer suggestions to help clarify your position with the courts and the credit card companies. Your cases are all different and you must decide if this information works in your case.

1.One of the biggest problems that has come up is that signatures are being either forged or copied to multiple documents as if you did it.
2.These copies are identical, after all they are copies.
3.There is only one signature and that signature can only be originated or tied to one document.
4.Instead of arguing the forgery, argue its value.
5.In other words even if the signature is valid it can only be valid in one place.
6.Gisol either has a agreement that was signed and the bill violates the statue of frauds because it is over $500.00 without a valid signature. Or the order is valid and the agreement isn’t, and if that is the case, there is nothing holding you to the order.
7.Only one of these cases can be true. There is only one signature. And in either case your charge back should be honored.

Another issue that has come up frequently is that of ownership of the domain name. This issue takes on two valid arguments from your side.

1.Because the domain name is the first entry you make and prior to the signing of an agreement.
Gisol took possession of your intellectual property prior to any agreement.
2.The second issue arises from the agreement stating that he owns your intellectual property.
First of all it is highly questionable that that is legal or enforceable. Not even non disclosure agreements designed to protect intellectual property can take ownership of prior knowledge of intellectual property, and it clearly has to say so or the agreement is invalid. But even if it were. You did not bring your domain name into the site. Gisol did, and gisol did it prior to any agreement or purchase. So, even if gisol could argue that he owns your website that you brought into his hosting site. You did not bring the domain name in. Gisol did.

Another issue that comes up all the time that no one is bothering to tackle. The second paragraph of the agreement clearly states that “use“ of services is acceptance of the agreement. This is a critical statement, largely because it is not necessary for a agreement to be valid. It doesn’t say signing the agreement is acceptance, or having used the services is acceptance. It is very specific. Gisol uses the term “use”.

Because of the unnecessary nature of this statement and that it is so specific, it requires you to actually be using the services in order for the contract to be in force. If you stop using it for any reason the contract or agreement is no longer in force. Or is it binding.

Thats a literal interpretation of the contract and you should check that with a good, and I did say GOOD attorney. Or better yet a law school.

15 Aug 08 Please contact LA County District Attorney

The following has been posted on Raoul’s site:

Jim says:

If you have been scammed by GISOL please call the CA district attorney Robert Jackson at 213-580-3324. Robert told me that because GISOL has been using several addresses that they were having trouble finding jurisdiction on the matter. One DA needs as many complaints as we can get him. Please call and tell him your information.

Thanks

Comment — August 14, 2008 @ 10:42 am

Robert Jackson is part of the Los Angeles County District Attorney’s Consumer Protection Division.

Consumer Protection Division
Los Angeles County District Attorney’s Office
201 North Figueroa St., Suite 1600
Los Angeles, CA 90012
(213) 580-3273

UPDATE Oct 1st, 2008:
Dianne Suzuki of the same office has now taken over the Gisol investigation, and is THE person to contact. Her phone number is 213 580 6793. I have her email address also if you want to contact her in that way. Please send me a request on report[dot]gisol[at]gmail[dot]com and I will forward her address to you.

Quote from their website that certainly applies to Gisol:

The District Attorney’s Consumer Protection Division (CPD) investigates and prosecutes unfair or dishonest business practices so that Los Angeles consumers get a dollar’s value for their dollar spent. The division’s work also protects honest business people from dishonest competitors.

Through lawsuits which levy heavy monetary penalties for fraudulent practices and through jail sentences, CPD strives to uphold the California laws which protect the consumer. Examples of fraudulent business practices include:

False Advertising: It is illegal to sell goods or services through the use of untrue or misleading statements. False ads might misrepresent “sale” or “special” prices, or the features of a product, or the availability of sales goods. Read ads carefully, and watch out for fine print at the bottom. The advertiser is at fault if the ad has the tendency to mislead, even if there is no intent to defraud.

Deceptive Sales Practices: Examples of these include the “hard sell,” where high pressure tactics and half-truths are used to force a hasty purchase, and “bait-and-switch,” where consumers are lured into a store with an appealing ad and then switched to a more expensive item.

12 Aug 08 Ripped off for $1798 from GISOL and HSBC wont help

Has anyone had any luck with dealing with their credit card companies on this? Everyone I spoke to at HSBC agreed with me that they believe I was scammed by GISOL but they are telling me there is nothing they can do about it. I sent them every bit of information including the police reports I filed, copies of an original order from GISOL for one years of service. I pointed them to Robert Jackson a Californian District Attorney who is currently investigating them. (If you haven’t called him yourself, please do 213-580-3324).

HSBC sent me a letter today saying that there was nothing else they could do for me as I had disputed the charge as an “unauthorized charge not a mischaracterized charge”. Their words, I shit you not! How can HSBC say they made a good faith attempt at recovering these funds? Its obvious fraud.

Any suggestions on how to deal with the credit card company?

28 Jul 08 Possible New Scam by Gisol

Be aware of a possible new scam by the crooks at Gisol. They allowed my domain name to expire and it was quickly bought up by a company with the name of Acquire This Name. I offered to buy my domain for $9.95 (the normal domain name fee). Below is a copy of numerous letters that I have received from this company. My offer was insufficient but they will graciously sell it to me at THEIR ridiculous price.
……………………………

Betty Jo

We have received your email regarding the domain bjswebworks.com

The owner of the domain has listed the sales price of $1,750 for this domain.

To purchase this domain, please reply to this email with your contact information and an AcquireThisName.com (ATN) representative will contact the owner on your behalf. Upon hearing from the domain owner, we will notify you.

Best Regards,

Brian
AcquireThisName.com
BrianL[at]AcquireThisName[dot]com
………………………………….
So now they are trying to resell me my domain name and the price is surprisingly close to the $1798.20 that they already stole from me!! DO NOT FALL FOR THIS SCAM! I believe it is the same people that own Gisol. What a racket!!

Betty Jo

25 Jul 08 Bastards

I am seriously ready to go postal on these guys. Here is my situation I’ll just post what was communicated between them and I. Forgive my writing I was very frustrated and upset. Especially look at their dumb ass response and also how long they took to reply to my dam ticket. Bastards.

View Ticket: 771220 [ Reply to Ticket ]
Status: CLOSED
Date Opened: 5/31/08, 12:37 a.m.
Closed Date: 7/24/08, 10:25 p.m.
Username: magji
Name/Email: *********
*********@aol.com
Subject: Whats up with my website!!!!!
Phone Number: *******
Domain Name: www.******.com
Password: ········
Department: Technical Support
Account Type: Best Package

5/31/08, 12:37 a.m
Message:
Why is my website not showing up, its messed up directs to a page i did
not create and says that this website is for sale!!!! My next bill with you all
is in 2009!!! Whats up with this!!!!!!

Follow-ups:
1 – Tech Reply – 7/24/08, 4:48 p.m.
Hello,

Thank you for using the Online Support Agent at Global Internet Solutions.

Account renewal and domain renewal both are different aspects, I see that your account expires on date 2008-05-07. Account renewal is a automated process, while domain renewal is a manual process. You need to inform us regarding domain renewal. I have confirmed that your domain has expired on 2008-05-07. please refer following link http://who.is/whois-com/ip-address/*****.com/. We have checked and found that is not registered with Gisol Also the name servers are not pointing towards Gisol. So you need to contact your domain Registrar: POWER NAMERS, INC. to renew your domain, as we do not control your domain.

If you have any further questions please do not hesitate to reply to this ticket.

Regards,

Technical Support Department

Global Internet Solutions

A GISOL, Inc. Company

http://support.gisol.com

2 – User Reply – 7/24/08, 7:29 p.m.
I registered this domain through you guys! I never got any account information from any
other company in regards to this domain! You guys never gave me anything or told me
anything its a package that I PAID you all for.

Now I need my domain BACK! I paid for service through you guys and now its useless if thats
the case I want my money BACK! Whats going one here why is your service so poor! I’ve been
a customer for years and you all do this to me???? PLEASE fix this ASAP!!! This is not right.

3 – Tech Reply – 7/24/08, 10:25 p.m.
Hello,

Thank you for using the Online Support Agent at Global Internet Solutions.

We are sorry for the inconvenienced caused to you.Please send an email to admin[at]gisol[dot]com regarding this.As they are the concern department.

If you have any further questions please do not hesitate to reply to this ticket.

Regards,

Technical Support Department

Global Internet Solutions

A GISOL, Inc. Company

http://support.gisol.com

16 Jul 08 Gisol Victim

My nightmare began with an actual recommendation to go with this company from a friend who has had an account with them for years.

I signed up for one year of service at $7.95/month with a fee for connecting to search engines and the owner privacy fee, my total $135.20. I was called the next day to be told that my “e-signature” was not accepted by my credit card company and that I needed to sign again. I was not at a computer so they gave me a number to call back. before doing this I called my credit card company to find that there was an authorization to gisol for $1798.20.

I called gisol back and questioned this. The conversation went on for awhile and I was assured that it was a “pre-authorization” and I would only be billed for the actual amount of $135.20. They even went so far as to call my credit card company while I was on the phone and have a customer service rep explain pre-authorization. Again, with absolute assurance that I would only see a charge of $135.20 I re-signed the e-signature.

Days later I recieved a reciept in the mail for $1798.20 and the nightmare began. calls to the number they gave me just rang without answer, a call to their customer support line had a rep telling me I needed to email “refund[at]gisol[dot]com”. I did this several times with no response from them. I had contacted my credit card company and they corrected the amount to $135.20. I made a report to gisol via their tech support and the response I got was to contact gisol at “sales[at]gisol[dot]com or admin[at]gisol[dot]com” no responses to any of my numerous emails was ever received.

I contacted the BBB in California, as that is where gisol’s business address was located. They logged the complaint but said there was nothing else they could do. I made several attempts to cancel the account but, again got no reply and the “cancel account” tab from the administrator’s home page was not allowing me to cancel it that way either.

After a month I received an email from gisol stating I owed a monthly payment of $19.95. I contacted the tech support email again and was again told to contact the above, uneffective email addresses. Gisol sent another email saying I would be sent to a creditor if I did not pay the additional amount and my account would be cancelled. I responed to this email by stating I wanted my account to be cancelled and again cited my original complaint to them.

In the mean time my credit card company (discover) reauthorized the original amount gisol billed me stating that they had submitted proof that I had agreed to this amount. I sent them every email I had sent to gisol from the beginning and the printed pages of the screen images from the gisol sign up page showing exactly what I had signed up for and agreed to pay (thinking this would be enough) I even included the info on the fact that the account had been cancelled so I wanted all my money back since I was not receiving any service now.

After a month of not hearing anything I called back to find that they still found in gisol’s favor! They stated gisol sent a letter with my e-signature at the bottom stating I aggreed to the billed amount and that, since I didn’t cancel the account all money was forfeit!

Discover now tells me my only recourse is to sue civilly, which I can’t afford.

If anyone else has successfully gotten their money back with discover, please contact me. I need some hope. I’m a single mom of a son who needs multiple corrective surgeries for his cleft lip/palate. I barely have the money to pay my portion of his medical bills, I am distraught at having to pay discover for gisol’s fraud but I don’t want to ruin my credit either………