14 Nov 08 It has come to our attention… (since you appeared on FOX 11 News)
GISOL contacted me then emailed this.
Dear Steven W. Golden,
It has come to our attention that you may still have outstanding issues with GISOL and we have made an attempt in good faith to resolve these issues with you on Thursday, November 13th of 2008 at 10:05AM (PST). This letter shall serve as a record of our attempt in good faith to resolve your issue with GISOL telephonically. During our telephone communication, you stated that GISOL does not owe you any money as your bank never charged you. You also stated that there was an attempt by GISOL to charge you over $2800 involving multiple authorizations; GISOL asserts that 1 single authorization attempt was made in the amount of $898.20 and at no point in time was there any repeated attempt to charge any additional amount.
At the conclusion of our telephone communication, you stated, “You guys know what you are doing, there is no need to talk about it anymore”. This came right after we attempted to explain what actually occurred with your account and that we never attempted to charge you $2800, whereas this was either a merchant service provider transmission error or a bank error. We also attempted to explain that GISOL did not “deliberately” allow your domain to expire. Alldomains/Dotster, which was your domains registrar, locked GISOL out of their account prohibiting the renewal of any domain. Their subsidiary, SnapNames.com was then used as a backorder service to grab these domain names and attempt to resell them back to our customers at a significant profit. When you attempted to renew your domain name through our system, it sent the request through, however it could not be completed because Alldomains/Dotster declined the renewal request.
If you wish to contact GISOL in order to discuss any existing issues you may still have or you simply have a question, please don’t hesitate to contact our Customer Relations Department Monday thru Friday between the hours of 10:00AM – 5:00PM PST at 323-924-1109 or you may fill out a ticket for our Customer Relations Department by visiting https://gisol.com/qualityassurance/ 7 days a week, 24 hours per day. As of November, 13th of 2008, GISOL has been notified by Steven W. Golden that no refund is due and no resolution is necessary or desired. We will be closing your complaint case on November 27th, 2008. If you decide that you would like to discuss any previous occurrences on your account, please contact us before this date.
My response:
1) I didn’t say GISOL doesn’t owe me any Money. I said Bank America Fraud division denied charges to my credit card when GISOL tried to force a new contract against my wishes or intent.
You owe me money for the remaining month’s of old contract from when GISOL suspended my account.
2) GISOL can assert all they want that a single credit card charge attempt was made for $898.20. Bank America records show something different.
GISOL attempted four charges in row ($898.20, $718, $646.20, $574) totaling $2836.40 Evidence in the police report going to LA County will show it.
3) GISOL didn’t contact me to explain what happened. GISOL’s telephone call was nothing but self serving. I didn’t say “you guys know what your doing” I said “You guys know what you did” big difference.
GISOL blames everyone other than themselves. GISOL blames it on a credit merchant service provider transmission errors or a bank error.
4) GISOL said they didn’t “deliberately” not renew my domain name. Sounds fishy to me.
GISOL blames Alldomains/Dotster for locking them out. They couldn’t renew. ( Why am I only hearing about this now! Could have let me know back then).
5) GISOL says Alldomains/Dotster blocked renewal attempts. GISOL now accuses Alldomains/Dotster and their subsidiary, SnapNames.com as a backorder service to grab these domain names and resell them back to GISOL customers at a significant profit.
What if anything is GISOL doing about that? Call BBB, Detective Kaplan? (I’m going to). GISOL should make every attempt in earnest to reclaim my domain name and give it back to me if they are sincere.
(4 votes, average: 4.50 out of 5)
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Sorry, but due to Gisol trying to post comments, they are now being moderated. They will appear ASAP.
So everything that has been going on isn’t Gisol’s fault?
I really do apologise to Gisol. As soon as I get a minute after explaining the situation to Gisol
victimscustomers (who have lost their domain names and have been charged thousands of dollars too much, due to a set of amazingly unpredictable exceptional circumstances (by it seems every business Gisol does business with) making mistakes or conspiring against them to make huge profits), I must remember to rename this website to http://www.report-gisols-merchant-service-provider-and-every-bank-in-the-world-for-accidently-overcharging-their-customers-and-alldomains-and-dotster-and-snapnames-for-deliberately-letting-domains-expire-to-make-a-huge-profit-and-Gisols-customers-for-thinking-they-have-been-ripped-off-by-the-most-honest-leader-in-the-web-hosting-industry.com.Or, maybe I won’t because it is all the biggest pack of desperate, quickly-thought-of pack of lies that I have come to expect from Gisol.
——
I ask Gisol:
Why a REGISTRAR of domain names (Alldomains/Dotster) would need to use a backorder service to re-REGISTER a domain name already in their control?
Why did you not tell ALL your customers of the situation?
Please can you provide evidence of your requests to Dotster to provide solutions to this critical part of your web hosting business (and their replies to you)?
Please can you provide evidence that you have investigated the repeat charges of differing amounts to your customers’ credit cards with your merchant service provider (and their replies to you)?
Can I also ask why the same situation is still occurring with your new registrar Tucows? Are you accusing them of deliberately allowing domains to expire to make a huge profit as well? How would that be possible as you are a Tucows reseller, and you control the domains?
Can you provide evidence of your statement that Allindomains/Dotster/Snapnames are attempting to re-sell your customers’ domains back to them for a significant profit?
——
Gisol really are ridiculous. They come across a situation, then lie to suit. They don’t realise you are all comparing notes, highlighting their contradictions, and will dare to expose them on this site, others, and on TV. When this goes to court, they will be laughed out of it into jail. They find a problem, then find a lie to cover it. It turns out that everything going wrong is everyone else’s fault!
Give up Gisol, and hand yourselves in. You are digging a bigger and bigger hole for yourselves.
On second thoughts, keep trying to cover your tracks. It will make the authorities jobs much more easy.
^^ Hehe,
Nicely said Mike.
Found their house after the Fox 11 report. It is 809 N. Gardner street, Los Angeles, CA 90046. Do with it what you will.