30 Oct 08 Update on TenSux’s Story - He got his money back!

Filed by Mike in Complaints and Information and Posts. See all 51 posts by Mike

Tensux got his money back from HSBC by contacting MasterCard direct…

i finally got my money back, i sent a letter to head of the General Counsel at MasterCard international explaining the details, that they had a fraudulent merchant in their system, and the difficulty i was having with my bank HSBC. I also copied the head counsel at HSBC. As soon as HSBC counsel got the copy of the letter the letter i sent to mastercard international they called me. it was a very nervous woman from the presidents office of HSBC who seemed surprised i had contacted mastercard international general counsel, and she had the charge reversed, permanently

i did all of this at the advice of a friend of a friend, a person with a very high position in the credit card industry, he said that it would get their attention quickly, the banks who use the master card logo have agreement with master card international to honor their zero liability fraud protection, HSBC’s last response to me that it wasnt fraud but a mischaracterized charge was outrageous and i included a copy of it to what i sent to mastercard international

maybe this can be booked marked for people who used mastercard:

Noah J. Hanft, Esq
General Counsel
Mastercard International
2000 Purchase Street
Purchase NY 10577

if they get enough of these letters, maybe they will pull Gisol’s merchant account, if they are not already in the process

like i said earlier, mail this guy along with the general counsel of your own bank if they are not helping you