24 Oct 08 Gisol causing a lot of harm

Filed by ghusayni in Complaints and Posts. See all 2 posts by ghusayni

I used to be the owner of a domain name hosted by Gisol, which exhibited Math and Computer Science material, from January 18, 2005 to January 18, 2008 when Gisol failed to notify me to renew it and so my domain name was bought by Maxim Petrukhin of Russia who exhibited pornographic material. The seriousness of the problem lies in the fact that I was exhibiting at the Mathematical Association of America-American Mathematical Society meeting in San Diego, CA January 6-9, 2008 where this domain name was given to 5000+ participants (mainly University professors) only to learn later that it is not mine any more. Rather than seeing Mathematics related material these participants were now unexpectedly taken to an inappropriate and indecent site. As soon as I discovered this serious problem I was furious and called Gisol to ask them why they failed to e-mail me a reminder right before January 18, 2008 as they did in late 2005, 2006, and 2007 and the only thing that this Gisol representative told me he can do is for me to buy from them a new domain name to put my Math and Computer Science material and that after their rebate my cost will only be $3.47 a month for 3 years so I accepted having been paying them $71.40 a year for 2005, 2006, 2007 to surprisingly realize a day later after checking my credit card balance online that I was charged $1798.20. So I called Gisol to tell them that they made a mistake in the amount charged to my credit card but this guy tells me now that I will get a letter from them with a specific day to call at which time I will provide the special number on the letter and then they will issue me a cash rebate for $1673.28. A few months later, while talking with the Gisol administrative office at (323)924-1109 about my upcoming rebate on October 22, 2008 (that was the date Gisol assigned to my letter), I got another surprise when I heard the guy mention “credit rebate.” I told him that at the time I signed up for their service on February 22, 2008 I was promised cash rebate but he said “that is our policy now”. That is when things looked fishy to me and I decided to cancel Gisol service and I did that on July 1, 2008 after only about 6 months by using the “terminate your account” button on Gisol website and I disputed the charges with my credit card company (JPMorgan Visa). Later, after learning that I disputed the charge, Gisol threatened me over the phone by saying that I am no longer even eligible for the credit rebate. Visa issued me a chargeback. Unfortunetly, however, this outrageous charge reappeared unfairly on my visa card and, I learned later, that was due to a letter loaded with lies that Gisol has sent my credit card company. I was disappointed that JPMorgan Visa cited with Gisol based on lies they used to victimize me. I have later on discovered that these same lies have been used by Gisol with other credit card companies to victimize others. Here I am stuck with an outrageous charge of $1798.20 for service I do not really have. Gisol’s fraud and arrogance are making me more determined to fight these unfair charges and I am now even considering legal action against Gisol for their negligence resulting in enormous harm.