31 Oct 08 “Should’ve checked first!!! I’m an idiot.”

I don’t know yet if I’m gonna have the problems as did everyone on this review page, but as I applied late last night, I was tired so I didn’t check if gisol was a scam or not, as their demo was very nice and easy to use, so I figured it’d be ok. Driving on my way to work this morning they called me and tried to convince me to switch from the 1 year plan to the 3 year plan because it would save me more money, and as I was in a hurry to get to work, I just told them to give me the 3 year plan. They did mention that they weren’t trying to force me to buy more services, but that it would benefit me. Anyways, after I got to work, I found this site with all the complaints and immediately called my card company, but they said if the transaction has already gone through then they couldn’t cancell it. What a shame. So the card company told me that I should cancel my card and they would issue me a new one with a new number. Anyways, if anyone else reads this, always check the company out before clicking OK.

30 Oct 08 Gisol to feature on Fox 11 News Undercover Special. Global Internet Solutions to be exposed!

↓ ↓ ↓

→ → WATCH THE VIDEO HERE! ← ←

↑ ↑ ↑

We’ve been aware for some time now, that a producer from Fox 11 (KTTV) News in Los Angeles has been interested in Gisol. He has been interviewing Gisol victims in Southern California, and trying to contact the fraudsters behind Global Internet Solutions.

He has now finished the report, and it is due to be screened on:

Monday Nov 3rd at 10pm Pacific Time on his show “UNDERCOVER SPECIAL”.

You should be able to watch live at that time, wherever you are in the world, on the following link:

30 Oct 08 Update on TenSux’s Story - He got his money back!

Tensux got his money back from HSBC by contacting MasterCard direct…

i finally got my money back, i sent a letter to head of the General Counsel at MasterCard international explaining the details, that they had a fraudulent merchant in their system, and the difficulty i was having with my bank HSBC. I also copied the head counsel at HSBC. As soon as HSBC counsel got the copy of the letter the letter i sent to mastercard international they called me. it was a very nervous woman from the presidents office of HSBC who seemed surprised i had contacted mastercard international general counsel, and she had the charge reversed, permanently

i did all of this at the advice of a friend of a friend, a person with a very high position in the credit card industry, he said that it would get their attention quickly, the banks who use the master card logo have agreement with master card international to honor their zero liability fraud protection, HSBC’s last response to me that it wasnt fraud but a mischaracterized charge was outrageous and i included a copy of it to what i sent to mastercard international

maybe this can be booked marked for people who used mastercard:

Noah J. Hanft, Esq
General Counsel
Mastercard International
2000 Purchase Street
Purchase NY 10577

if they get enough of these letters, maybe they will pull Gisol’s merchant account, if they are not already in the process

like i said earlier, mail this guy along with the general counsel of your own bank if they are not helping you

30 Oct 08 “GISOL has kidnapped my domains”

I have been with Global Internet Solutions for over two years with one site and about two years with another. I had asked for my domain names and they told me that they owned them and that I could purchase them for $ 500.00 apiece. This was not part of the user agreement that I signed with them. They are using a new user agreement and saying that I have to abide by the new agreement. I never agreed to this, but they have changed the name of the account holder to their name. I am filing this and filing a complaint with the registrar next. Stay as far away from GISOL as possible.

30 Oct 08 “Worst company to deal with ever”

Gisol is the worst - canned responses to questions from a support department in India - took my money, but closed my account for non-payment. There is no one to report this problem to and I have tried everything, they don’t return calls emails or their own support tickets. 3rd year in a row I have had to go through this and this year I can’t even talk to anyone to get them to find the cashed cheque, last year they realized they had credited it against the wrong account.

This whole company has gone from reasonable 6 years ago to pathetic ( thieves ).

29 Oct 08 “Junk!”

I can’t stand it any longer. I’ve been with GISOL for 2 years now and I don’t know how I’ve put up with their crap for this long! Canned tech responses, lost web site, corrupt MYSQL database, unscheduled “maintenance”, major downtime and very unreliable servers (had them move me to several different ones). Absolute junk! I’m moving!

29 Oct 08 “GISOL - STAY WELL AWAY - CON ARTISTS”

I have had extreme troubles with GISOL.com and I have been brought in to try and solve an issue for my client. Failing that, we have had to purchase the same domain with a slight amendment and use the GISOL CP to perform domain redirects and MX redirect until July when it will expire. Lets hope the domain is released and we can repurchase it. By the way, I have scoured the internet for reviews, probably out of 200 I have read, NONE are positive. Should be expecting a public review on GISOL similar to RegisterFly’s problem and de-accreditation, released soon in the SiteProNews newsletter… Lets hope GISOL finally get what they are well and truly over due.
For those interested, the problem I have had is the release of the domain name purchased through GISOL.com although my client was invoiced for it and has payed subsequent renewal fees. My client has had continual problems with server issues with GISOL throughout there hosting time with them. GISOL fail to response to support requests and the online support technical department refer ALL technical issues (ie, nameserver changes and domain release EEP auth codes) to the sales department.

My client wanted to transfer the domain away from GISOL especially after receiving my news of GISOL after reading, what must be more than 200 bad reports; my client was told the hosting account could not support this (obviously they have no idea) and an upgrade to another account, 36 months in advance, total of $1798.20 is required (dont worry, we didnt actually do that). Even tried contacting alldomains.com whom GISOL used to register domains and apparently they cannot do anything about it because they have an agreement with GISOL stating they will not make any domain amendments unless approved by GISOL (now that sucks) - could they be a GISOL partner???

STAY WELL AWAY!

Other than that, I wish you good luck finding a decent web host.

28 Oct 08 Looks like Gisol is taking a new step

By now, Gisol’s ratings have fallen tremendously , I’m surprised they show up in search engines. But it doesn’t look like its quite over just yet, looks like the want to leach of some new blood.

I recently discovered on one of my FreeLancer websites that there looking for the following:

• New Website Template ($30-$250)
• New Website Banner ($30-$250)
• Virtual Government Filing Database ($250-$750)

They’ve also stated in one of the posts that “This will be a new shared web hosting site.” They also stated: “We are re-branding our company.”

I really don’t know what “Virtual Government Filing Database” it makes no sense, unless they are working with the Government which just sounds bazaar.

So, overall, it looks like there planning on changing the name, website and location to carry on scamming people under a new name. I will be sure to keep everyone posted of the name they “re-brand” to if they did change there (house-ran) company name anytime soon.

Looks like there trying to pull off one of the most commonly known scam on the internet, and thats to change there company name, relocate and sell the company to under someone else’s name so all complaints and court orders against there old company name/owners will be dropped and will have to be re-filed. Looks like to me there trying to buy some time, and a lot of it.

-Marvin.

24 Oct 08 Gisol causing a lot of harm

I used to be the owner of a domain name hosted by Gisol, which exhibited Math and Computer Science material, from January 18, 2005 to January 18, 2008 when Gisol failed to notify me to renew it and so my domain name was bought by Maxim Petrukhin of Russia who exhibited pornographic material. The seriousness of the problem lies in the fact that I was exhibiting at the Mathematical Association of America-American Mathematical Society meeting in San Diego, CA January 6-9, 2008 where this domain name was given to 5000+ participants (mainly University professors) only to learn later that it is not mine any more. Rather than seeing Mathematics related material these participants were now unexpectedly taken to an inappropriate and indecent site. As soon as I discovered this serious problem I was furious and called Gisol to ask them why they failed to e-mail me a reminder right before January 18, 2008 as they did in late 2005, 2006, and 2007 and the only thing that this Gisol representative told me he can do is for me to buy from them a new domain name to put my Math and Computer Science material and that after their rebate my cost will only be $3.47 a month for 3 years so I accepted having been paying them $71.40 a year for 2005, 2006, 2007 to surprisingly realize a day later after checking my credit card balance online that I was charged $1798.20. So I called Gisol to tell them that they made a mistake in the amount charged to my credit card but this guy tells me now that I will get a letter from them with a specific day to call at which time I will provide the special number on the letter and then they will issue me a cash rebate for $1673.28. A few months later, while talking with the Gisol administrative office at (323)924-1109 about my upcoming rebate on October 22, 2008 (that was the date Gisol assigned to my letter), I got another surprise when I heard the guy mention “credit rebate.” I told him that at the time I signed up for their service on February 22, 2008 I was promised cash rebate but he said “that is our policy now”. That is when things looked fishy to me and I decided to cancel Gisol service and I did that on July 1, 2008 after only about 6 months by using the “terminate your account” button on Gisol website and I disputed the charges with my credit card company (JPMorgan Visa). Later, after learning that I disputed the charge, Gisol threatened me over the phone by saying that I am no longer even eligible for the credit rebate. Visa issued me a chargeback. Unfortunetly, however, this outrageous charge reappeared unfairly on my visa card and, I learned later, that was due to a letter loaded with lies that Gisol has sent my credit card company. I was disappointed that JPMorgan Visa cited with Gisol based on lies they used to victimize me. I have later on discovered that these same lies have been used by Gisol with other credit card companies to victimize others. Here I am stuck with an outrageous charge of $1798.20 for service I do not really have. Gisol’s fraud and arrogance are making me more determined to fight these unfair charges and I am now even considering legal action against Gisol for their negligence resulting in enormous harm.

24 Oct 08 Denial-of-Service (DDoS) attack on report-gisol.com

A member of getafreelancer.com “gisol1998″, (who we know works for Global Internet Solutions) has requested to overload a WordPress site hosted on http://ehosting.com.

Report-Gisol.com is a WordPress site hosted on eHosting.

This sort of attack would be classed as a Denial-of-Service (DoS) or DDoS. Denial-of-service attacks are considered violations of the IAB’s Internet Proper Use Policy. They also commonly constitute violations of the laws of individual nations, including the US and UK.

Please see the Wikipedia article on Denial-of-Service attacks.

See: http://www.getafreelancer.com/projects/333575.html

See: http://www.getafreelancer.com/users/811753.html

22 Oct 08 Spivak.LA domain for sale!

Hi Mr. Jack/Brian Spivak,

I know how much you like your domain names, especially Spivak domains.

I have one for sale you may be interested in:

www.Spivak.LA

Oh by the way, it’s up for sale for exactly the same amount that was stolen from me.

Yours faithfully,

An ex-Gisol customer.

06 Oct 08 Reporting Gisol in other countries

As Gisol’s victims are from all over the world, our sister website “Toggle Talk” has been doing some research into reporting Gisol in other countries and in other languages. Please see the post at:

http://4one4all.report-gisol.com/2008/10/06/a-multilingual-warning-a-worldwide-problem/

I’m sure the post will change as more authorities are found. Keep checking back.

01 Oct 08 My GISOL story

I have had a web hosting account with GISOL since 2005 for the services of hosting a website and domain name. Just graduating college I only had a debit card and used it as my form of payment.

2006 my domain name did not renew, and I contacted the online help chat. Not being much help, I decided to just buy a new domain name for that year and set my account up to automatically renew. I thought that it was my mistake.

In 2007 I received notice my account didn’t automatically renew my domain name as agreed, that I needed to do so manually. November 16, I contacted the company wondering why and how it could be fixed. I was phoned by “Sean Anderson.” He said that my domain was in redemption and he would try to get it out. I asked how that happened when it was supposed to automatically renew. He said he would try his best to fix it. He then stated my account needed to be upgraded to a business plan, by creating a new account, for a rate of $49.99/month with a rebate making it $3.59/month, and my credit on my current account would be transferred. I was pushed into quickly making the decision and told that since my account was for a portfolio purpose it was business and not allowed to be the type of account that it currently was. I was sent no new user terms or agreement. I received a statement via email with no invoice number unlike my past bills on my previous account.

I questioned and disputed these charges and rebate through email. To that point I got only an invoice in email form for the $1,789.20 amount but my control panel account said charged $720 and $1078.20 separately. I received my receipt in certified mail a few days later which said I was charged the total amount all at once.

I continued questioning why and how I was charged the amount and if any credit from my old account was transferred. I was charged for a 36 month term when my past agreements were all 12 month. I had no email about a rebate and inquired why it was not appearing, I told that I was already informed of the rebate price of $3.56/month by an agent and once I get the rebate that price will appear on my statement. I was ignored until I said I want my account terminated, that I had a good relationship with the company up to that point, that they were referred to me by a company within the IT industry, and I referred them to other businesses.

Angrily, I was called and harassed by what seemed 2 people on the phone yelling at me at once. They tried to get me to say I agreed to the charges. I was told that in 8 months my rebate would be activated by calling 323-924-1109 on July 16, that I need only say I am invoking my rebate. I was told the rebate was instantaneous, that the money would be put back on the card that was charged, they only need to push a button. I was even told in a very honest tone, that the company merely hopes clients forget to call to invoke the rebate, so the company can just keep the money. After I hung up, I called the number right back finally thinking to ask for this in writing. The same voice identified himself as “Andrew” answered the phone from the AVS answering service saying that office hours are Monday - Friday 11 am - 6 pm. This was 9 pm eastern standard time. I said I JUST spoke with someone. “Andrew” said he must have just left, but could take a message. I left my name and account name, asking to contact me regarding what i just spoke to them about.. This was Nov 30 2007 and immediately I called to cancel the debit card they had on file and charged me with.
The next morning I went to my bank. I was told that due to a previous business relationship with the company, they could not do anything about it.

Hoping they were true to their word, July 16 2008 I contacted the company by phone, through online chat help, and email. I tried contacting them for days. Over the phone days later when I finally got ahold of someone I was told I would need to wait for a more senior employee. After holding, I was told I was “LUCKY” that one was available. After being transferred the same voice identified himself as “Sam.” “Sam” could not give out a last name, as it was against company policy. Why had Sean Anderson told me his last name. Sam could not say. He did tell me that it was no longer 8 months after the date. I could only make the request on July 16th. I said that I did call. Many times from different numbers. I was put on hold many times. Some of them I hung up after waiting. Other attempts indicated the phone was disconnected from the other end or off the hook. And some times it just rang incessantly. I also said I saved my online chat from the control panel site showing I attempted to call and in the chat conversation that I clearly stated I am invoking my rebate. My chat assistance told me the company worked with an escalation matrix, and within the chat I demanded my problem be immediately moved up. “Sam” said to fax a phone statement to 801-812-8067 showing that I called that date. I asked if it mattered which number I called from, as I tried from many. He said it did not. He kept telling me it was almost 6 pm and would be leaving soon trying to hurry the exchange. I faxed him and called the number again to ensure he received it. This time a woman answered. I asked that I speak with Sam, that I was just on the phone with him. He was obviously annoyed I called again, saying that it was an electronic fax and would take time to reach him. To his surprise the fax had arrived. He looked at the cell phone statement indicating I was on hold 14 minutes. He said that is not enough time to realistically wait, that I probably hung up after I got tired of waiting and it was therefore my fault that I did not get through again. He said I would have needed to wait on hold for at least 45 minutes, any less was not reasonable. I said that I was willing to fax other proof I called from other numbers and waited as well. Upon that, he said a third party company handled the rebates. That the information I supplied, he didn’t believe was sufficient to get my money back, but that he wold try. He said he would forward my information to the rebate company and I would hear back within 72 business hours. I questioned the duration of time and he was confused. I said standard business hours are 9-5 making only 8 business hours in a working day. That 72 would be a long time. He laughed and said that no one had ever said that to him before, that it was in fact 3 business days that GISOL is a 24 hour a day company. Why was I told 11-6 previously? Why was he then rushing to get me off the phone saying it was almost 6 and time for him to leave? It was not yet 6 pm eastern standard time, not pacific at this point. I clarified many times that I would hear back something by that Tuesday. He said he could not tell me if my information would be sufficient in getting the rebate, but that I would hear something. Nothing has resulted.

Sep 26 2008 I received an invoice of $71.40 for the original account, which I opened in 2005, for hosting Sep 26 2008 - Sep 26 2009. I have not had access to my original account since of the creation of the new account, login says incorrect name/password. Because I could not log in, I believed this account to be terminated when the company opened a new one under my name and I had no way to terminate it myself. I contacted them to say I did not have or want 2 accounts and believed it was an error. Sep 27th the only response was another invoice email. Sep 28th I was emailed the invoice again and a note stating upon no payment that day (the third day after the original notice of a disputed balance and a Sunday) my $71.40 balance and a $138.00 fine will be forwarded to a debt collection agency. As the emails ask, I have left many emails at admin[at]gisol[dot]com as well as any others I knew of (troubletickets, refund sales), as I want all contact in writing and receive nothing but invoices daily.

I can no longer access either claimed account as the log in says incorrect name/password. I have asked them to allow me to log into the account I believe I do have with them, but am still unable. The only way to do this myself is enter a new credit card information. Unwilling to do this and with a lack of any response regarding my issues, I have filed a claim with The Better Business Bureau, The Attorney General of California, The Federal Trade Commission, FBI IC3, National Consumer’s League Fraud Center. I plan to contact the Los Angeles District Attorney office, the Los Angeles County District Attorney’s Consumer Protection Division, and Gary Kaplan at the Los Angeles County Sheriffs Department. Sep 29 I told them this. Sep 30 I got another email invoice that my account was suspended and MAY be terminated and all files deleted in 5 days if I do not contact them to make payment in full. This time there was no mention of debt collection. Sep 31 I was emailed by the BBB that my complaint was sent to the company. Coincidentally it is the same day I stopped receiving invoices and outstanding balance notifications.

GISOL seems to believe that I have 2 open accounts with them. Neither of them I want nor have had ANY activity using since November 2007. No domain is registered to either account, and I attempted to delete all files from my “upgraded” account as soon as GISOL transferred them. They are not actually providing any hosting service or domain service. And certainly not any service allowing me to log into my “accounts.” The only reason I left my “upgrade” account open was that I feared I would never have any hope of getting any money back if I closed it. I opened an account with a different company once my domain name came out of redemption and have been using that since.