25 Jul 08 Bastards

I am seriously ready to go postal on these guys. Here is my situation I’ll just post what was communicated between them and I. Forgive my writing I was very frustrated and upset. Especially look at their dumb ass response and also how long they took to reply to my dam ticket. Bastards.

View Ticket: 771220 [ Reply to Ticket ]
Status: CLOSED
Date Opened: 5/31/08, 12:37 a.m.
Closed Date: 7/24/08, 10:25 p.m.
Username: magji
Name/Email: *********
*********@aol.com
Subject: Whats up with my website!!!!!
Phone Number: *******
Domain Name: www.******.com
Password: ········
Department: Technical Support
Account Type: Best Package

5/31/08, 12:37 a.m
Message:
Why is my website not showing up, its messed up directs to a page i did
not create and says that this website is for sale!!!! My next bill with you all
is in 2009!!! Whats up with this!!!!!!

Follow-ups:
1 - Tech Reply - 7/24/08, 4:48 p.m.
Hello,

Thank you for using the Online Support Agent at Global Internet Solutions.

Account renewal and domain renewal both are different aspects, I see that your account expires on date 2008-05-07. Account renewal is a automated process, while domain renewal is a manual process. You need to inform us regarding domain renewal. I have confirmed that your domain has expired on 2008-05-07. please refer following link http://who.is/whois-com/ip-address/*****.com/. We have checked and found that is not registered with Gisol Also the name servers are not pointing towards Gisol. So you need to contact your domain Registrar: POWER NAMERS, INC. to renew your domain, as we do not control your domain.

If you have any further questions please do not hesitate to reply to this ticket.

Regards,

Technical Support Department

Global Internet Solutions

A GISOL, Inc. Company

http://support.gisol.com

2 - User Reply - 7/24/08, 7:29 p.m.
I registered this domain through you guys! I never got any account information from any
other company in regards to this domain! You guys never gave me anything or told me
anything its a package that I PAID you all for.

Now I need my domain BACK! I paid for service through you guys and now its useless if thats
the case I want my money BACK! Whats going one here why is your service so poor! I’ve been
a customer for years and you all do this to me???? PLEASE fix this ASAP!!! This is not right.

3 - Tech Reply - 7/24/08, 10:25 p.m.
Hello,

Thank you for using the Online Support Agent at Global Internet Solutions.

We are sorry for the inconvenienced caused to you.Please send an email to admin[at]gisol[dot]com regarding this.As they are the concern department.

If you have any further questions please do not hesitate to reply to this ticket.

Regards,

Technical Support Department

Global Internet Solutions

A GISOL, Inc. Company

http://support.gisol.com