16 Jul 08 Gisol Victim
My nightmare began with an actual recommendation to go with this company from a friend who has had an account with them for years.
I signed up for one year of service at $7.95/month with a fee for connecting to search engines and the owner privacy fee, my total $135.20. I was called the next day to be told that my “e-signature” was not accepted by my credit card company and that I needed to sign again. I was not at a computer so they gave me a number to call back. before doing this I called my credit card company to find that there was an authorization to gisol for $1798.20.
I called gisol back and questioned this. The conversation went on for awhile and I was assured that it was a “pre-authorization” and I would only be billed for the actual amount of $135.20. They even went so far as to call my credit card company while I was on the phone and have a customer service rep explain pre-authorization. Again, with absolute assurance that I would only see a charge of $135.20 I re-signed the e-signature.
Days later I recieved a reciept in the mail for $1798.20 and the nightmare began. calls to the number they gave me just rang without answer, a call to their customer support line had a rep telling me I needed to email “refund@gisol.com”. I did this several times with no response from them. I had contacted my credit card company and they corrected the amount to $135.20. I made a report to gisol via their tech support and the response I got was to contact gisol at “sales@gisol.com or admin[at]gisol[dot]com” no responses to any of my numerous emails was ever received.
I contacted the BBB in California, as that is where gisol’s business address was located. They logged the complaint but said there was nothing else they could do. I made several attempts to cancel the account but, again got no reply and the “cancel account” tab from the administrator’s home page was not allowing me to cancel it that way either.
After a month I received an email from gisol stating I owed a monthly payment of $19.95. I contacted the tech support email again and was again told to contact the above, uneffective email addresses. Gisol sent another email saying I would be sent to a creditor if I did not pay the additional amount and my account would be cancelled. I responed to this email by stating I wanted my account to be cancelled and again cited my original complaint to them.
In the mean time my credit card company (discover) reauthorized the original amount gisol billed me stating that they had submitted proof that I had agreed to this amount. I sent them every email I had sent to gisol from the beginning and the printed pages of the screen images from the gisol sign up page showing exactly what I had signed up for and agreed to pay (thinking this would be enough) I even included the info on the fact that the account had been cancelled so I wanted all my money back since I was not receiving any service now.
After a month of not hearing anything I called back to find that they still found in gisol’s favor! They stated gisol sent a letter with my e-signature at the bottom stating I aggreed to the billed amount and that, since I didn’t cancel the account all money was forfeit!
Discover now tells me my only recourse is to sue civilly, which I can’t afford.
If anyone else has successfully gotten their money back with discover, please contact me. I need some hope. I’m a single mom of a son who needs multiple corrective surgeries for his cleft lip/palate. I barely have the money to pay my portion of his medical bills, I am distraught at having to pay discover for gisol’s fraud but I don’t want to ruin my credit either………
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Try 2 of this phone numbers to reach an owner of gisol 323-201-2044 or 323-422-2222
Calling the owner of the company will not do any good as he is the one defrauding the public. You need to talk to a tv station or radio to tell your story. Thousands of customers have been derauded by this scaming comapny.