28 Jul 08 Possible New Scam by Gisol
Be aware of a possible new scam by the crooks at Gisol. They allowed my domain name to expire and it was quickly bought up by a company with the name of Acquire This Name. I offered to buy my domain for $9.95 (the normal domain name fee). Below is a copy of numerous letters that I have received from this company. My offer was insufficient but they will graciously sell it to me at THEIR ridiculous price.
……………………………
Betty Jo
We have received your email regarding the domain bjswebworks.com
The owner of the domain has listed the sales price of $1,750 for this domain.
To purchase this domain, please reply to this email with your contact information and an AcquireThisName.com (ATN) representative will contact the owner on your behalf. Upon hearing from the domain owner, we will notify you.
Best Regards,
Brian
AcquireThisName.com
BrianL[at]AcquireThisName[dot]com
………………………………….
So now they are trying to resell me my domain name and the price is surprisingly close to the $1798.20 that they already stole from me!! DO NOT FALL FOR THIS SCAM! I believe it is the same people that own Gisol. What a racket!!
Betty Jo
25 Jul 08 Bastards
I am seriously ready to go postal on these guys. Here is my situation I’ll just post what was communicated between them and I. Forgive my writing I was very frustrated and upset. Especially look at their dumb ass response and also how long they took to reply to my dam ticket. Bastards.
View Ticket: 771220 [ Reply to Ticket ]
Status: CLOSED
Date Opened: 5/31/08, 12:37 a.m.
Closed Date: 7/24/08, 10:25 p.m.
Username: magji
Name/Email: *********
*********@aol.com
Subject: Whats up with my website!!!!!
Phone Number: *******
Domain Name: www.******.com
Password: ········
Department: Technical Support
Account Type: Best Package
5/31/08, 12:37 a.m
Message:
Why is my website not showing up, its messed up directs to a page i did
not create and says that this website is for sale!!!! My next bill with you all
is in 2009!!! Whats up with this!!!!!!
Follow-ups:
1 – Tech Reply – 7/24/08, 4:48 p.m.
Hello,
Thank you for using the Online Support Agent at Global Internet Solutions.
Account renewal and domain renewal both are different aspects, I see that your account expires on date 2008-05-07. Account renewal is a automated process, while domain renewal is a manual process. You need to inform us regarding domain renewal. I have confirmed that your domain has expired on 2008-05-07. please refer following link http://who.is/whois-com/ip-address/*****.com/. We have checked and found that is not registered with Gisol Also the name servers are not pointing towards Gisol. So you need to contact your domain Registrar: POWER NAMERS, INC. to renew your domain, as we do not control your domain.
If you have any further questions please do not hesitate to reply to this ticket.
Regards,
Technical Support Department
Global Internet Solutions
A GISOL, Inc. Company
http://support.gisol.com
2 – User Reply – 7/24/08, 7:29 p.m.
I registered this domain through you guys! I never got any account information from any
other company in regards to this domain! You guys never gave me anything or told me
anything its a package that I PAID you all for.
Now I need my domain BACK! I paid for service through you guys and now its useless if thats
the case I want my money BACK! Whats going one here why is your service so poor! I’ve been
a customer for years and you all do this to me???? PLEASE fix this ASAP!!! This is not right.
3 – Tech Reply – 7/24/08, 10:25 p.m.
Hello,
Thank you for using the Online Support Agent at Global Internet Solutions.
We are sorry for the inconvenienced caused to you.Please send an email to admin[at]gisol[dot]com regarding this.As they are the concern department.
If you have any further questions please do not hesitate to reply to this ticket.
Regards,
Technical Support Department
Global Internet Solutions
A GISOL, Inc. Company
http://support.gisol.com
16 Jul 08 Gisol Victim
My nightmare began with an actual recommendation to go with this company from a friend who has had an account with them for years.
I signed up for one year of service at $7.95/month with a fee for connecting to search engines and the owner privacy fee, my total $135.20. I was called the next day to be told that my “e-signature” was not accepted by my credit card company and that I needed to sign again. I was not at a computer so they gave me a number to call back. before doing this I called my credit card company to find that there was an authorization to gisol for $1798.20.
I called gisol back and questioned this. The conversation went on for awhile and I was assured that it was a “pre-authorization” and I would only be billed for the actual amount of $135.20. They even went so far as to call my credit card company while I was on the phone and have a customer service rep explain pre-authorization. Again, with absolute assurance that I would only see a charge of $135.20 I re-signed the e-signature.
Days later I recieved a reciept in the mail for $1798.20 and the nightmare began. calls to the number they gave me just rang without answer, a call to their customer support line had a rep telling me I needed to email “refund[at]gisol[dot]com”. I did this several times with no response from them. I had contacted my credit card company and they corrected the amount to $135.20. I made a report to gisol via their tech support and the response I got was to contact gisol at “sales[at]gisol[dot]com or admin[at]gisol[dot]com” no responses to any of my numerous emails was ever received.
I contacted the BBB in California, as that is where gisol’s business address was located. They logged the complaint but said there was nothing else they could do. I made several attempts to cancel the account but, again got no reply and the “cancel account” tab from the administrator’s home page was not allowing me to cancel it that way either.
After a month I received an email from gisol stating I owed a monthly payment of $19.95. I contacted the tech support email again and was again told to contact the above, uneffective email addresses. Gisol sent another email saying I would be sent to a creditor if I did not pay the additional amount and my account would be cancelled. I responed to this email by stating I wanted my account to be cancelled and again cited my original complaint to them.
In the mean time my credit card company (discover) reauthorized the original amount gisol billed me stating that they had submitted proof that I had agreed to this amount. I sent them every email I had sent to gisol from the beginning and the printed pages of the screen images from the gisol sign up page showing exactly what I had signed up for and agreed to pay (thinking this would be enough) I even included the info on the fact that the account had been cancelled so I wanted all my money back since I was not receiving any service now.
After a month of not hearing anything I called back to find that they still found in gisol’s favor! They stated gisol sent a letter with my e-signature at the bottom stating I aggreed to the billed amount and that, since I didn’t cancel the account all money was forfeit!
Discover now tells me my only recourse is to sue civilly, which I can’t afford.
If anyone else has successfully gotten their money back with discover, please contact me. I need some hope. I’m a single mom of a son who needs multiple corrective surgeries for his cleft lip/palate. I barely have the money to pay my portion of his medical bills, I am distraught at having to pay discover for gisol’s fraud but I don’t want to ruin my credit either………
06 Jul 08 Same Old Story, Different Day…
Back in February, I reported my “issues” with these guys back before this website was started. You can find my woes on other sites.
I came to “G” via my brother who has been with them for several years. I told him of the rip-off I had and to heed my warning. He actually listened, and set-up other sites for his customers to go to before anything might happen. Sure enough, his site was “frozen” pending payment.
I tell you this to let you know that we both now are victims of these guys, me for the $1,798.20 and my brother for the website hostage situation these guys are pulling.
Anyway, he found this website that is yet MORE information on how they are attempting to expand their profits…
www.u-magazine.com/magazine/articles.php?articleid=102#top
Good luck to us all!
videojim
