13 Jun 08 LA BBB change Gisol’s rating from F to D then back to F
I noticed the LA BBB suddenly upgraded Gisol’s rating from F to D, so I sent this email to them:
Dear Sir or Madam,
I am writing in response to your recent upgrading of Global Internet Solutions’ (Gisol, Inc) Company Rating from F to D. Also the number of complaints has reduced dramatically. I would like to enquire as to why this has happened?
I believe that Gisol has lately been replying to complaints, sometimes months after you closed the case. I myself have received a response from them which is full of lies. In my response, where I was given only 7 days to respond, I could not provide any supporting evidence.
If anything, you should be downgrading their rating. They have been stepping up their fraudulent activities lately, actually forging signatures. I can prove this on request. Just because they are replying to their hundreds of complaints, it doesn’t mean that they are doing a better job. People should be warned about this scam, not re-assured! In fact, these crooks should be sent to jail.
This is not simply my opinion. There are literally hundreds of testimonies on the internet, and even websites devoted to bringing this fraudulent company down. Please do some research for yourselves. Just typing in Gisol fraud into a search engine will bring you hundreds of results.
I realize that you cannot actually “do” anything other than mediate, but if you are siding with a company like Gisol that is knowingly and illegally stealing money from their customers on a daily basis, then confidence in your service is going to be severely damaged, and there will be little if any point to your existence.
I look forward to your prompt reply.
Yours sincerely,
xxxxx
Their reply followed a few days later, which also coincided with Gisol’s rating going down to F again. I hope I had some influence in this. Their reply:
Mr. xxxxx,
Thank you for your inquiry regarding the Global Internet Solutions rating. We take complaint allegations and the responses of those complaints at face value. If either party is misrepresenting the facts we have not specific test to verify it either way. As a matter of course, it is important that we do not engage in determining which complaints are meritorious and which responses have veracity. Each of these actions brings forth room for manipulation so we don’t engage in that practice. What we do is we evaluate how serious we believe the allegations are and how responsive we believe the company is to those allegations. Not responding, not addressing, and not fulfilling responses are serious issues and result in lower ratings and if we see a pattern of conduct we report it.
Thanks for your contributions to the reliability rating of this company.
xxxxx xxxxxx | Receptionist II
Tel: 909-825-7280
Fax: 909-825-6246
Email: info[at]labbb[dot]org | Start With Trust
Better Business Bureau of the Southland, Inc.
P.O. Box 970
Colton, CA 92324
I haven’t been entirely satisfied with their response, so I have sent this back:
Dear xxxxx,
Thank you for your response.
I understand your position, but if possible I would like you to clarify a few points:
Why have you allowed Gisol to respond months after the case has been closed in many, many cases?
How do you evaluate how serious the allegations are? Gisol’s fraud includes knowingly stealing money from their customers, lying to banks/credit card issuers/Attorney Generals Offices etc., falsely advertising, mis-advertising, holding domain names hostage (possible blackmail), providing false evidence and forging signatures. These are very serious illegal acts and in many peoples’ opinion, very serious accusations.
Do you consider the complaints you hold on file about this company to be serious?
Do you not see a pattern if the company in question responds, even though there are hundreds of complaints alleging the same thing?
Who would you report the company to if you actually see a pattern?
Many thanks for your time.
Yours faithfully,
xxxxx
I’ll update you when/if they reply again.
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