30 May 08 My Complaint to the BBB - Gisol’s Lies in Response
Here’s my original complaint to the LA BBB (Better Business Bureau):
Complaint Classification: Ad Practices
Complaint Description - Posted 2/8/2008
In Nov 2006 I opened an account for hosting for 30 months pre-paid and a free domain name. Cost $198. In Nov 2007, I received an email stating that my domain was due to expire, but my credit card had expired. I logged into my account, updated my card details, but their software still said my card had expired. I tried this many times. I sent messages and eventually received a link to a page on their site to pay for the renewal. I filled this in but did not receive confirmation. I emailed them asking for confirmation. I did not receive a reply. On 20/01/08 my website went offline. I sent messages asking why. I received a phonecall on 23/2/08 saying my domain was in redemption, my account had been closed, and would be able to get it back if I opened a new account for $42.84, but would receive a refund of $87. After the call, I received an email thanking me for payment of $718.20. They had tried charging higher amounts but was declined. I did not agree to this at all. Their cunningly worded contract states that upgrades would be charged at $49.95 pre-paid for 36 months. I was not told I was paying for this at any-time. I was not aware I was being “upgraded”. I still do not have access to my domain. I have not received a refund. 36x$49.95 does not add up to $718.20 anyway. They will not return emails or speak on the phone about this matter.
Complaint Summary
Gisol made my domain go into redemption and held it hostage so I opened a new account, which they charged nearly 20 times more for than they quoted.
Resolution Sought
Refund me in full, THEN close my account. Compensate me for stress, loss of income, time, phonecalls, and bank charges.
Here is Gisol’s Response (LIES) after nearly 4 months!:
Company’s Initial Response - Posted 05/29/2008
xxxxx contacted GISOL regarding his domain name and the agent informed him that his domain expired because he did not renew the domain name in time. GISOL registers domain names for its’ customers as a courtesy and as an act of good faith emails all customers 60 days, 45 days, 30 days, 15 days, 5 days and on the day of their specific expiration date. xxxxx states”1 tried this many times. I sent messages and eventually received a link to a page on their site to pay for the renewal. I filled this in but did not receive confirmation.” This is false xxxxx did not reply to any or the emails, so the domain name expired. The GISOL agent who xxxxx spoke to notified him that he would need to open a new hosting account to transfer his files over and offered to upgrade thy account. The agent explained to xxxxx that the new account would be $49.95 per month prepaid for 36 months and would include unlimited disk space, unlimited bandwidth and the ability to host multiple domains. The customer also states “I received an email thanking me for payment of $718.20. They had tried charging higher amounts.” This is true the original price is $49.95 per month prepaid for 36 months and would include unlimited disk space, unlimited bandwidth and the ability to host multiple domains. He was not charged the full price because the agent offered him the special deal which was active at that time that brought this payment down to 19.95 a month and prepaid for 36 months.
He was not charged the full price because the agent offered him the special deal which was active at that time that brought this payment down to 19.95 a month and prepaid for
There the lies abruptly end! Here is my rebuttal:
Customer’s Rebuttal - (Posted 05/30/08)
This company is a well documented fraud. They are using these tactics with 100s of their customers.
Gisol sent me ONE email about the expiry. I responded immediately to this and as I said, they made it impossible for me to update my card details. I was not at any time told $49.95 OR $19.95 for 36 months. I was quoted $42.84 IN TOTAL as were hundreds of other customers! Why would Gisol TRY charging $1798.20 and another amount then offer me a lower deal that was available anyway. THEY ARE LYING! Why would I need a “NEW UPGRADE” when I already had an account which still had 2 years remaining? They said my old account had been closed and there was nothing that could be done, but after the fraudulent charges, they miraculously re-opened it! I have email proof. Why would I PAY SO MUCH for such a POOR SERVICE?
My bank has successfully charged-back the fraudulent fees in full from Gisol due to the fact that Gisol FORGED my signature on a sales receipt! I have proof of this! I would now like to claim compensation due to loss of business/reputation, time spent sorting this out, and fees getting my domain back. This claim will be in the region of $20,000.
Reader's Comments. (1)
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I have just sent this email to the LA BBB:
Dear Sir or Madam,
I am writing in response to your recent upgrading of Global Internet Solutions’ (Gisol, Inc) Company Rating from F to D. Also the number of complaints has reduced dramatically. I would like to enquire as to why this has happened?
I believe that Gisol has lately been replying to complaints, sometimes months after you closed the case. I myself have received a response from them which is full of lies. In my response, where I was given only 7 days to respond, I could not provide any supporting evidence.
If anything, you should be downgrading their rating. They have been stepping up their fraudulent activities lately, actually forging signatures. I can prove this on request. Just because they are replying to their hundreds of complaints, it doesn’t mean that they are doing a better job. People should be warned about this scam, not re-assured! In fact, these crooks should be sent to jail.
This is not simply my opinion. There are literally hundreds of testimonies on the internet, and even websites devoted to bringing this fraudulent company down. Please do some research for yourselves. Just typing in Gisol fraud into a search engine will bring you hundreds of results.
I realize that you cannot actually “do” anything other than mediate, but if you are siding with a company like Gisol that is knowingly and illegally stealing money from their customers on a daily basis, then confidence in your service is going to be severely damaged, and there will be little if any point to your existence.
I look forward to your prompt reply.
Yours sincerely,
xxxxx