20 May 08 I too have had major problems with Gisol
I too have had major problems with GISOL (otherwise I would not have posted here).
They were my hosting company for several years - until site was more down than up. I changed providers and had a terrible time with GISOL transfering the DNS address.
In December 2007, I started contacting them to renew my domain name without success. My domain name was to expire on Dec 28th. On the 26th, I was finally able to contact someone in the LA office in order to renew. I also wanted to change the DNS address. I was told the only way I could do this was to order something called UManage and then I could change the DNS address myself. Would end up costing me $3.80 per month. OK, a ripoff for sure but I reluctantly agreed to it.
The following day, Discover Card contacted my and advised that my card had been charged TWICE for $1700+. I imediately call GISOL and told them to cancel UManage and that all I wanted to do was to renew my domain name. They basically told me that the first charge was inadvertant and that would be removed. As far as the other one was concerned, tough. I sent them an email to cancel the UManage (which I never received a reply).
The following day (Dec 28th), my domain name was cut off.
So here I sat - no domain name and a charge of $1700+ for something I couldn’t even use.
Registered letter - no answer
Fraud dept at Discover to dispute the charges.
Somehow, GISOL disputed my dispute
I am still being charged on my card.
Add me to your list.
Reader's Comments. (1)
Leave a Comment
Fred,
Please go back to Discover Card and ask to see Gisol’s evidence. Then, re-dispute their evidence.
If you don’t get anywhere with Discover, take Gisol to the small claims court. They don’t even show up.
Please report them to as many places as you can. See Report Them! at the top of the page.
The “UManage” is a load of rubbish! You change the DNS names with the registrar, not using a program. I would guess that you registered your domain with Gisol and that they owned the name? In that case, it’s up to them if they change the DNS with the registrar they bought the name through.