I am writing this to document my experience with Gisol. I am the IT Manager for a small company in Texas. Gisol is the company that owned our domain name and also hosted the website for that domain. Our website and email had been having intermittent problems throughout March and April and contact was made with Gisol using their trouble ticket system from their control panel software. The email and website were restored each time. Finally, on May 6, 2008, the website and email failed again. I made another trouble ticket, and did not get a response. I called a phone number for Gisol and was informed that my domain name had expired on March 19, 2008 and that it had “fallen into redemption”. It had now gone through a 30 day grace period, and its status had been changed to “pending Delete”. I had received no notice from Gisol that this was taking place. When I called them, I was panicked over losing my web domain name. I was mad that they had not informed me over a month ago that the domain was expired, even though I had made contact with them over problems with email and the website. If I had not needed to secure the domain name, I would have cut off business with them right then, but I needed to retain the domain name and it was in Gisol’s name. I asked them what I needed to do to get the domain name back and they said there was nothing that could be done because it was in a “pending Delete” status. They said that I would need to get a new account with them and they would secure the domain name when it became available. They secured another domain name as an interim place to display the website. I had no interest in changing my domain name, but they said that it was only temporary until the original domain name could be secured again. Because it was a new account, they said they would “upgrade” me to $49.50 / month for 36 months. I commented that was excessive for web hosting and they said that in effect the price was under $4/month because of a rebate and it would be less than I was paying now. Feeling like I had no choice, I verbally agreed to under $4/month and they sent a signature link by email for the owner of our company to sign. She did so. This is the document they will produce stating that I agreed to their terms. I received an email the next day that said that our business credit card had been charged $1798.20. I was appalled and immediately called Gisol demanding to know why there was such a large charge. They informed me that was what I had agreed to, even though they NEVER verbally gave the amount of $1798.20. That amount is not on the document our owner signed. The only numbers they had said were $49.50 and less than $4 /month. They purposefully never mentioned the large amount, because they knew it would NEVER be agreed to. There is no web host company that charges that exhorbitant a fee for web hosting. They hide their charges by insisting you will get a rebate. However, the rebate was not delivered in the mail as they said on the phone. They said I would get a certified letter containing the phone number I would call to get my rebate. The certified letter did come, but it only contained a receipt for the $1798.20 charge. I called to cancel my service and demand a refund, but they assured me that there was no way to get a refund. After their billing agent refused to reverse the charge, he finally hung up the phone on me. He was belligerent and sarcastic. I started researching the company and found numerous complaints on the web stating the exact same thing that I had experienced. This company is perpetrating fraud against their customers and the full extent of the law should be brought to bear on such a disreputable company. I have filed a complaint with the Los Angeles Better Business Bureau and I have repeatedly contacted Gisol asking for either an immediate rebate, or a complete refund. They have not responded.