17 May 08 I am another victim of this fraud company
I am another victim of this fraud company. Yes, $1789.20 is the magic number. I let my account with them run out. I had an account from the initial sign up which was actually a good deal for the first two years I was with them. I kept trying to contact them before the expire date because I wanted to upgrade to a better package. They never answered my emails. My wife was wanting her own website for her church which she is a decon of so I thought since they wouldn’t reply to me I would have my wife sign up for her own account under the new package they were offering. She signed up and signed the user agreement on the website at the end of the sign up.
A couple of days later someone from GISOL called me at about 9pm. They said because I had already had my own previous account that my wife was not able to sign upo for her own account for the better package they were offering. Then he started talking about how he could give ME a good deal which would be less than the price my wife was tring to sign up for after I received some sort of rebates. He kept beating around the bush as to how much I would be charged up front. I finally said, look, how much are you going to charge me to get this plan you are talking about started. He then said he had already charged me the amount which was $1789.20. I blew my top and said WHAT! I never authorized you to charge me anything of that nature. I asked him how he thought he could charge my account without my permission. I told him that if that was the case then to forget anything and that I am not going to do business with them and to cancel anything my wife had requested as well as anything to do with my accounts. He laughed in my face and said he had already charged mny account and hung up the phone on me.
Two days later my credit company contacted me about a possible fraud charge. The charge of $1789.20 that GISOL attempted to charge my account was picked up as a possible fraud charge and my card was frozen untill I verified it with my card company. I told them the story and let them know I was not authorizing GISOL to charge my card. They then denied the charge attempt.
Now this is what happened next. After I cleared up the fraud attempt with my card company they unblocked by card and placed it back into useable status. The next day I was happy about being able to block that charge and then I started thinking about it. I started thinking maybe they will try to charge my card again. I called the automated service of my card and found that was a charge of $1078.20. WTF! I called my card company and they said GISOL had charged my card again. AGAIN a charge without my permission and this time some different amount. My card company said they could not stop the charge because I had released the card for charges the day before. WTF! They said I would have to dispute the charge through papaerwork. I kept trying to talk to someone farther up the management and kept geeting passed from line to line and sometimes had gotten disconnected. I was on the phone with my card company for 4 1/2 hours only to be told to file a dispute. WTF!
I am right now in disput to remove the charge. I gave them the whole story with copies of the agreement that my wife signed on the website. They contacted me and said they had credited $807 back to my account. And that it was only temporary until they heard from GISOL. If GISOL didn’t respond in 90 days I would be OK. WTF! The amount was only the difference of the amount from the amount my wife had tried to sign up for. My card company did not understand that I was disputing the whole amnount. What idiots! I couldn’t have made it any clearer in all my documentation I sent to them. Now I was battling both my card company and GISOL, WTF! About two weeks later my card company sent me a large packet of paperwork which was copies of paperwork that GISOL had sent them. I could not believe my eyes. They sent my card company a forged document which had my wifes signature at the bottom which appeared that she had signed an agreement to the $1078.20 charge. They had actually taken the signature from the online signed user agreement and copied and paste it to the document. What F’n CROOKS these guys are. I returned my rebuttle to my card company with again copies of the signed online user agreement and a copy of the forged document from GISOL and circled both signatures with notes explaining that it was the same signature. The signatures are so easy to see they are the same that even a 1st grader could tell it was the same.
I again made it clear that I was not just disputing the difference of the amount but my exact words were I want to make it perfectly clear that I am disputing the entire amount of $1078.20. I am right now still waiting to hear from my card company regarding the matter. I swear, if they do not help me in this situation I am getting a lawer and contacting MSNBC, CNN chris hanson or whoever it take to bust these freakin idiots. I will also make an example of poor customer service out of my card company which happens to be Washington Mutual which has already has a fair amount of bad pub in ther news lately.
Anyway. I think we should all get together and contact 60 minutes, 48hrs or whoever to get GISOL taken out of business. If anyone would be willing to go throught with this with me please let me know. My email is trance at comcast dot net. Thanks for reading and good luck to all!
From I had a very bad experience with Gisol, 2008/05/17 at 6:08 AM
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