16 May 08 Gisol was trying to dispute charge – My Bank won!
Here’s the update from my previous post. Gisol sent my bank 33 pages of “rubbish”, as the guy at my bank put it. Visa International has sided with my bank and refunded them. Luckily, my bank was sympathetic and refunded the money back to me before they won.
Here’s “Adam”s letter that was sent in rebuttal to my bank’s chargeback:
FROM: GISOL, Inc.
Media Retrieval Department
807 N. Gardner St.
Los Angeles, CA 90046TO: Cardsystems
Chargeback Department
6390 E. Broadway Blvd.
Tucson, AZ 85710To Whom It May Concern:
My name is Adam (ID # 75832) with the GISOL, Inc. Chargeback Department. I have been informed that xxxx has submitted a complaint form against GISOL, Inc. for services purchased and rendered. It is our position that this has been undertaken by xxxx in bad faith.
GISOL, Inc. and xxxxx entered into a contract on or around 2006-12-08. Under the terms of this agreement, GISOL, Inc. would render certain internet hosting services to xxxxx including hosting for their online business. xxxxx submitted a cancellation request under the reason code 83 – fraudulent transactions, card absent environment so we included all necessary supporting documentation to remedy this Chargeback Dispute. All proof is attached to show the cardholder participated in this transaction. We’re attching the Billing Statement and Service Contract both signed by xxxxx to show that he not only participated in this transaction but authorized it by signing. The CardSystem Transaction Detail printout shows a successful card code match for the CVV2 number (961) that xxxxx provided the agent to proceed with the transaction. The Certified Mail Receipt shows xxxxx’s signature that was obtained upon delivery of the Username and PIN for his account. xxxxx used these login details to sign in and activate his account. If this was a fraudulent transaction, why would he log into the account and activate it? xxxxx used his Username and Password to go to cancel.gisol.com and submit a cancellation request on 2008-02-29. If this was a fraudulent transaction and xxxxx did not authorize this account, why would he utilize the services for over a month? This is not a fraudulent transaction and xxxxx clearly participated in this transaction. We are awaiting a reverse of this Dispute in favor of GISOL after your review.
GISOL, Inc. has provided each and every service requested by xxxxx. The internet hosting services created especially for xxxxx remain operational and currently rendered by fodderfinder.com.
All work done and services rendered by GISOL, Inc. on xxxxx behalf are available for inspection upon written request.
Given that GISOL, Inc. has clearly performed the services contracted and paid for by xxxxx, thereby, a unilateral rescission of a binding agreement by way of a complaint is certainly inappropriate.
I have attached xxxxx account information, the order which was place and signed for, a copy of the contract and all of the login information which was provided.
Gisol requests that the charges incurred be re-instated forthwith.
If you have any questions or require any additional information please let me know and I will provide it to you.
Adam (ID #75832)
Global Internet Solutions
A GISOL Comany
http://www.gisol.com
The letter was not signed, and “Adam” didn’t include his 2nd name. I think this is a little strange for an official letter to a financial company? It’s probably so that when they are taken to court we don’t have anyone’s signature.
All the “supporting evidence” WAS a load of rubbish: 15 pages of the contract, with my first attempt at signing online, the sales receipt with the 2nd attempt of signing online, and a load of screen shots, supposedly proving I had used my account. I have no idea what they were supposed to prove, as anyone could have produced them. I suppose it could have fooled someone in a bank.
I’ve won, but I won’t give up!
Reader's Comments. (7)
Leave a Comment
Sorry, but due to Gisol trying to post comments, they are now being moderated. They will appear ASAP.
I’m really glad you and your bank have won!
It shows that if you keep disputing, you will win in the end!
Received the same letter….still going on, but my bank is convinced they can win this for me
I too thought it strange that “Adam” didn’t sign his name to the letter he sent my bank. And he must get tired writing these letters over and over as we all ask for our money back. I wonder how he sleeps at night.
I am now at the stage with my chargeback where it has gone to VISA International for a ruling.
My bank credited the funds to my account a month ago but as gisol filed the same forgeries, my bank has gone to VISA for a final ruling.
I have pointed out to my bank as many times as I can that all of the documents provided by gisol are forgeries. I also went to signaturelink.com and signed my name, took a screenshot of that and sent it to the bank to prove that the signatures presented by gisol are not mine.
I explained to my bank how the IP address on the signature was in California, and that the two documents presented by gisol with my signature, had the same timestamp, to the second.
Good luck, Sean067. My bank went to the arbitration board too, and I won the case. My evidence was stronger than theirs. I hope you have the same result. And honestly, I think if you do not, there is grounds to sue your bank (according to lawyers I’ve spoken with). Keep us posted!
I WON!!
My bank called today to say that Gisol’s bank accepted the chargeback with no fight.
Maybe their bank is tired of all the chargebacks.
I am so relieved – now to try to recover the domain from those crooks.
Excellent! This is great news!