I had a very bad experience with Gisol
Complaints, Posts May 9th. 2008, 6:43pmI am another victim and just want to share my experiene with you guys. I posted my story in Quick Post and made some minor changes so that I can provide more accurate details here.
I had a very bad experience with GISOL. In February I called GISOL for $5.95 per month Web Hosting on Windows platform, a guy from GISOL called me that they could upgrade my subscription to business package which is only $85.40 for two years after the rebate. I thought that was a great deal and told him to sign me up. GISOL had sent an email with the agreement and asked me to sign up. I thought that the agreement should be the same as what they said. I didn’t read the agreeement carefully and signed it. (How stupid I was!! Don’t sign anything that GISOL sent to you!!!!!!)
A few days later I received a registered letter with the receipt of $1,789.20, and I didn’t see the rebate. I called the phone number (323)924-1109 and asked why the rebate was not included. The guy told me that I would receive it in another letter which they never sent it to me.
I started to doubt it and did the research on the web. The GISOL is a well-documented fraud. I called (323)924-1109 and asked to cancel my subscription. The guy told me that I couldn’t cancel the subscription since the rebate was already sent to me although I hadn’t received it.
I called my credit card company to dispute this transaction. The credit card company told me that GISOL has already charged me $1,789.20 and I need to fill the dispute form so that I can get the refund.
But today the credit card called me that I have to pay GISOL $1,789.20 because I signed the agreement in my email. God, I haven’t used their service for a single day. They tried to set me up and rip me off more than $1,700!
How can I get my money back? Is there anyone had the similiar experience? How can I deal with it? Please help me!!!!
I summarized the steps how GISOL ripped you off:
Step 1. Tried to provide some attractive web hosting plan for you on the phone and asked you to sign up (i.e. $85 for two years).
Step 2. Sent an email with the agreement to you and asked you to sign it up.
Step 3. Sent you a registered letter to indicated that they already provided the service information as they promised.
Thank you for starting the website. We definitely need to take some actions to fight against GISOL!!!!
FYI: 
![[Valid RSS]](http://www.report-gisol.com/valid-rss.png "Validate my RSS feed")
May 9th, 2008 at 7:47 pm
DC,
Don’t fret. It seems $1,789.20 must be the magic number of being ripped off. I purchased a $73 deal, but surprise surprise I was charged the above.
They did a similar thing to me (my story is on here somewhere).
Please tell me you have your original receipt/rebate thing in electronic form to send. And hopefully all your emails.
1. Fill out the dispute form with your CC company. Be thorough and not sloppy. I would even send them the link to this site and/or attached printed out stories of people with similar experiences.
2. After your dispute is sent, GISOL will probably still try to fight it. They will print out pages of your website saying ‘look: he is taking advantage of the prime service’. Also, they may forge your name like they did mine in two places. You will then need to respond back with proof of what you said above.
Start sending emails today and maybe everyday to admin@gisol.com. Print these out from your sent log so you can show your CC company later proof you tried to contact. Admin@gisol.com NEVER responded back to me, which does NOT help their case.
3. In their ‘dispute’ package they will probably send back to your CC, it may have your name forged on a phoney agreement. This is GOOD, because then you need to file a police report. In my state, it was Forgery in the 2nd degree.
4. As a bonus, if your website is not very important right now, I would remove all pages so nothing is there. This will take away their argument that you are ‘beneifitting’ from their services.
What I noticed from their response was that they try to confuse the CC company with computer terms and concepts that simply dont make sense. For example, my page was basic HTML, yet they were saying I was taking advantage of the SQL database! Stupid.
If they call, stick your case, never deviate, and never ask to settle for anything less you pay for.
Oh, btw, in their ‘rebuttal’, nowhere do they respond to my original receipt of $73, even though I supplied the original screen capture (hey, im paranoid when i purchase) AND the email.
May 10th, 2008 at 10:50 pm
Flazzle,
Thank you so much for your reply. Your email lets me feel that I am not fighting with the damn GISOL alone.
Although GISOL never provided me the login information after they charged me $1789, they told the credit card company that they have my login history which is ridiculous. That means that they forged my login history. I will call the CC to send me all the dispute documents from the GISOL. (They may forge my documents that I signed)
GISOL never replied any emails I sent to the GISOL including the one I asked them to cancel my service (sale@gisol.com).
They never provide any service to me, they never sent the rebate information to me neither.
From Quick Post, 2008/05/10 at 10:50 PM
May 15th, 2008 at 6:23 pm
Hi There,I got the same experience too.I posted a complaint about Gisol as well and I had similar experience as you did But I cancelled my credit card just after a Gisol sales guy phone me and what I’m r eally annoyed the most now is that Gisol still hold my domain name and they dont even give me the log in details so I think they trying to still trying to charge my card.
On there Terms and Conditions as stated there that you could only cancel there services when you use the cancelation form on their site and theres no other way.You cannot cancel by phone or by email they would just void it.But it doesn’t work at all because they did not send me the login details.Tech support is useless.
I’m one among the people here who is very mad with Gisol.
I think this company is A Global Internet Problem…Nightmare!!!
May 15th, 2008 at 6:51 pm
Hi Flazzle,I think I forgot soomething,just wanna ask you a question,I was curious on how you got to speak to them with tht phone line that you mentioned,because I myself couldnt get hold of them on that line,the phone will ring and all you hear is a radio.Seems to me that their technical support line is the only ones available but regarding our problem couldn’t help at all.
May 16th, 2008 at 12:57 am
All this sounds horrifyingly familiar. I am assembling my own set of paperwork to send to dispute Gisol’s dispute of my credit card refund. I’m hopeful that Visa will side with me… I have screen capture evidence too. I can’t believe they had the balls to forge documents with my signature — and that’s that they did for you too!!! When are they going to get taken to court and what does it take to shut down a company?!
May 17th, 2008 at 6:08 am
I am another victim of this fraud company. Yes, $1789.20 is the magic number…
[Comment moved to this post]
May 17th, 2008 at 2:01 pm
I think, even if we get our money back, we need to contact everyone we can. I found this website: http://www.ic3.gov/complaint/
It seems very thorough and it’s official: links to FBI, National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA)
May 25th, 2008 at 12:44 am
I signed up for the $7.95 a month and was charged the $1798.20 like several of you. I had used a debit card (stupid) and found out my account was emptied and in the red! I called the bank to cancel the debit card immediately and contested the charge. The bank temporarily put the money back into the account while they “investigated”.
They got a similar letter from Adam and to cut a long story short decided to let Gisol off the hook & come after me for the $1798.20
June 8th, 2008 at 5:33 pm
I canceled my account after a month, there is something like 300USD, writed emails to admin@gisol.com but is seems that the dont care about the customers and the police
June 12th, 2008 at 3:24 pm
You purchase a free ecommerce package with a free shopping cart for $142 for two years, then they pull a bait-and-switch and charge 1080.00 if you intend to use the free ecommerce package and shopping cart for ecommerce and shopping. They lie to your credit card company that you agreed to the “upgrade.” Everyone scammed by these crooks should write the CA Attorney General, LA Consumer Complaints, and the FTC. If they get enough complaints they will move. Most important, write your Congressman asking for a congressional investigation into VISA for continuing to profit from a company that violates the law and their own merchant policies, with a copy to your CC company’s customer service dept.