28 Apr 08 I received a reply from the Dept of Consumer Affairs: Re Gisol

I received a reply from the Dept. of Consumer Affairs: Case No. CA07-2658:

This department has received a response to your complaint.
The business’ reply, however, indicates that they are unwilling to take the action you have requested. Any written response we may have received from the business is enclosed for your reference.
Your complaint will remain on file with this department and will be reviewed for formal action should additional complaints be received.
To pursue your complaint, you may wish to consider using the Small Claims Court, or seek legal assistance. Information concerning the Small Claims Court Advisor Program is enclosed.
Thank you for bringing your complaint to our attention.
Sincerely, Pastor Herrera, Jr., Director and (signed by) Ariel De Guzman, Investigator.

I read the enclosed document and there are false statements in it, and/or misleading statements. I will write a letter back to them and highlight those and tell my recollection of what actually transpired on the telephone with the initial call, and my sending of a certified return receipt requested letter to GISOL cancelling my two accounts. They say:

From the account documentation, Marsha Savage never submitted any cancellation request nor was there any attempt in doing so including no emails, telephone calls or any other form of contact showing any interest in canceling.

I have tried 4 times with my Wachovia VISA to get the chargeback done — they found in my favor the first time, but after “documentation” from GISOL they put it back on. I tried 3 more times to make them understand the real issue and have now paid the bill. But, that does not mean I will stop trying to get the $898.20 back.

Thanks for your web site and if I can do anything, just let me know.

28 Apr 08 Gisol’s response to CA AGO’s letter

Below is a letter I received from the California Attorney General (AG) with GISOL’s response to my complaint as an enclosure. While there are many falsehoods in GISOL’s letter, they managed to convince the AG that my complaint arises from “a difference of opinion”.

I intend to respond to the AG’s letter pointing out GISOL’s lies but I don’t expect a positive outcome as the AG has determined that this is a civil matter and is “prohibited by law from representing individual citizen’s legal interests in civil matters”.

Since this was the first time I had ever dealt with the AG, I didn’t know what the AG could or could not do. I filed my complaint out of frustration and outrage not on the strength of my case. Since my monetary losses were small and due solely to the expiration of my domain, I could not complain about the more serious misdeeds that GISOL has visited on others.

Despite the poor outcome in my case I never the less encourage others that have stronger cases to continue to file complaints against GISOL with the AG, especially those that have documentary proof of credit card fraud and forgery. The AG must be persuaded that GISOL is a criminal organization not just a poorly run business.

About the only good thing to come out of this is that the my domain’s redemption period is over and I have now successfully registered it under my name so GISOL can no longer hold it hostage!
____________________________

PUBLIC INQUIRY UNIT
P.O. BOX 944255
SACRAMENTO, CA 94244-2550
(916) 322-3360
(800) 952-5225

April 22, 2008

RE: Global Internet Solutions

Dear xxxxx:

This letter is to inform you that the Attorney General’s Office has received a reply from the company you contacted us about which indicates that there is a difference of opinion on the issue you raised in your complaint.

To help you understand our position in consumer business related disputes, I would like to provide you with some important information regarding the restrictions placed upon our office by California law in regards to consumer enforcement practices.

Our office is prohibited by law from representing individual citizen’s legal interests in civil matters. Though you may feel strongly that you have been misled or deceived by a business, we are not able to represent you legally in this situation. As a result, we must end our direct involvement in your case.

We will retain your consumer complaint in our files because at some future date, legal action could be taken against this company by our office. If legal action is taken against the company named in your letter, your complaint could be utilized as important evidentiary material and provide vital documentation for our use on behalf of all California consumer’s interests.

If you need legal assistance to solve your conflict with this company, we suggest that you consult a private attorney. If you wish, you may contact a private attorney through the lawyers referral service of your local county bar association. Your local county bar association’s telephone number can be located by referring to your yellow pages under “attorneys.”

If you feel you cannot afford a private attorney, the Legal Aid Society or other neighborhood legal assistance office in your area may be able to provide you with legal help. These agencies’ telephone numbers may be found in the white pages of your local telephone directory.

We regret that we cannot be of more assistance to you in this matter, but thank you for contacting our office regarding your consumer complaint.

K. Bravo
Public Inquiry Unit

For

EDMUND G. BROWN JR.
Attorney General

__________________

FROM: GISOL, Inc.

TO: State of California Department of Justice
Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244

RE: xxxxx
Complaint ID Number: nnnnn

To Whom It May Concern:

My name is Adam (ID # 75832) with the GISOL, Inc. Chargeback Department. I have been informed that xxxx has submitted a complaint form against GISOL, Inc. for services purchased and rendered. It is our position that this has been undertaken by xxxx in bad faith

xxxxx opened an account with GISOL on 02/08/2006 xxxxx signed up for a personal account at a rate of $5.95 per month and prepaid for 12 months, and as a part of a promotional offer, GISOL offered free domain name registration for one year. The figure($7l,40) that xxxxx mentions in the letter refers to $5.95 x 12 months. The customer gets 1 free domain “Registration” for free for 1 year. Domain renewals are not free – they cost $9.95/year. When the customer renews their package, it has nothing to do with renewing their domain name.

Hosting and domain registration are 2 separate entities. GISOL provides web hosting, meaning the space that a person can use to host their website. If a domain is not renewed, the domain is given a 30-day grace period to renew before the account with the expired domain is deleted from our system. During the Redemption Period, the Registry (Dotster/ICANN) gives the owner of the domain one more chance to re-activate the domain. Their cost to re-activate the domain is $399. GISOL is not a registrar and has no control of the fees, policies and guidelines that Dotster has to redeem a domain name. GISOL just acts as a middleman between a registrar and the customer. GISOL registers domain names for its’ customers as a courteously and as an act of good faith emails all customers 45 days, 30 days, 15 days and on the day of their specific expiration date. It is common knowledge that it is the customers’ sole responsibility to renew their domain name, and the customer receives quite a few warnings before the deadline.

xxxxx obviously did not want to redeem their domain name, chose to not continue services with GISOL, and while Breaching the Service Contract, xxxxx attempted to defraud GISOL into giving him money.

GISOL, Inc. has provided each and every service requested by xxxxx.

All work done and services rendered by GISOL, Inc. on xxxxx behalf are available for inspection upon written request.

Given that GISOL, Inc. has clearly performed the services contracted and paid for by xxxxx, thereby, a unilateral rescission of a binding agreement by way of a complaint is certainly inappropriate.

If you have any questions or require any additional information please let me know and I will provide it to you.

Adam (ID #75832)
Global Internet Solutions
A GISOL Comany
http://www.gisol.com