GISOL is a real hassle to deal with!  For three days I’ve emailed admin[at]gisol[dot]com numerous times and made several unsuccessful telephone calls.  My situation involves two separate issues:  (1) my website was suspended without prior notification that the domain name expired. (2) my wife was called (while I was out of town) and talked into purchasing an site upgrade (w/new domain name) for about $1800.

Despite the fact that I was informed by GISOL tech support that things were Okay.  Numerous “tickets” were submitted well in advance of the domain registration.  The response to one of the “tickets” (shown belwo)) clearly shows that the domain registration/update was good for the upcoming year (expiring on 2009-02-28).

After several emails GISOL calls Friday and (I feel) forced my wife into a new account.  It seems they would seek to speak with someone familiar with the emails….GISOL (again, I think) used a scare tactic to convince my wife to purchase a new account.

Tonight, I actually spoke with a live being from GISOL….needlessly to say, they were rude and indifferent….and offered no help with either situation.  So for now, my account is suspended and my wife has a new account that she has no idea what’s going on!!

So my advice is to avoid GISOL…if two years ago I had only done more research!