22 Apr 08 Gisol threatening me with credit burros

Even after cancelling my renewal months prior to this e-mail they never respond to any correspondence.
Luckily they had my old card details, but now are threatening me with credit burros, which can be upsetting and even more so when they never reply to you.
All they seem interested in is getting your money.
Avoid like the plague.
They NEVER reply to any e-mails.
Here’s their standard e-mail which I have received.

Please ensure your billing details are up to date so that your account can be paid in full and renewed/restored if applicable.

As per our service contract if you wish to discontinue your services with us you must cancel your account (3) weeks in advance of your renewal/expiration date. As this was not done your account was renewed under the same terms and conditions.

If you do not wish for the collection agency to report your outstanding debt to the credit burros you must log into your control panel and update your credit card information. At that point if you wish to discontinue your services you may, and our cancellation department will process your credit.

If you have any questions, please don’t hesitate to contact our Sales Department at SALES[at]GISOL[dot]COM.

Best Regards,
Global Internet Solutions
A GISOL, Inc. Company

22 Apr 08 GISOL FRAUD

GISOL is a real hassle to deal with! For three days I’ve emailed admin[at]gisol[dot]com numerous times and made several unsuccessful telephone calls. My situation involves two separate issues: (1) my website was suspended without prior notification that the domain name expired. (2) my wife was called (while I was out of town) and talked into purchasing an site upgrade (w/new domain name) for about $1800.

Despite the fact that I was informed by GISOL tech support that things were Okay. Numerous “tickets” were submitted well in advance of the domain registration. The response to one of the “tickets” (shown belwo)) clearly shows that the domain registration/update was good for the upcoming year (expiring on 2009-02-28).

After several emails GISOL calls Friday and (I feel) forced my wife into a new account. It seems they would seek to speak with someone familiar with the emails….GISOL (again, I think) used a scare tactic to convince my wife to purchase a new account.

Tonight, I actually spoke with a live being from GISOL….needlessly to say, they were rude and indifferent….and offered no help with either situation. So for now, my account is suspended and my wife has a new account that she has no idea what’s going on!!

So my advice is to avoid GISOL…if two years ago I had only done more research!