Ok, my story is this.
I purchased a hosting service from them for a little over $100.
I actually still have this site and was just rebilled by them in January with no problems.
Even their support was decent. When I would send tickets in, they were quite responsive.

Now I am on a committee for our class reunion. All we needed was a simple site. Simple HTML, and the PHP message board.
Nothing else.
So I went back to GISOL because I never had issue in the past. They had a deal for one year for $71.40.
So I made the purchase over the website. Then I received a receipt for the purchase (in which I kept the email and made a screen capture).
It clearly says:
‘Plan: Premium - Windows (Annually) ($71.40).
Order Total : $71.40

A salesman called me, English speaking, was verifying the website purchase and asked what it was for, etc. I told him its just a reunuion site where we were going to post where and when, etc. Needed nothing but simplist plan. He then asked if I had a Mastercard, because I could save an additional $3. I didn’t have an MasterCard.
(I don’t know if the above means anything, but who knows?)

All was well until I got my credit card statement for $1,798.20.

I tried to contact GISOL via email. I contacted Sales[at]GISOL[dot]COM. Admin[at]GISOL[dot]COm, and contacted tech support when I got frustrated. I called all the numbers on the website except the long distance one. I COULDN’T BELIEVE then don’t have a toll free number for billing!

I did the live chat tech support call and brought up my billing issue. I asked him who to talk to, what numbers I could call, etc. He was clueless like everyone else. BTW, I cut and pasted the conversation.

Then I called the all Indian speaking toll free number (866) 244-7925 again and spoke to ‘Jack’, who again told me to email Admin and Sales. I told him I did and received no response. Then he said just contact Admin. (Every email I sent to one, I sent to the other). In my emails I even gave my work and home numbers and asked them to call me.
Jack was getting cranky and hung up on me.
So I called back and spoke to ‘Tracy’. I asked for Jack, and she said he was no longer taking calls.

Then I bit the bullet and called the long distance number. It was busy for a long time. Then I called and it rang and was put on hold. After 9 minutes of waiting, I gave up. (At this time I read on the web that this number rarely picks up and you are put on hold indefinitly).

Then I contacted my credit card company to dispute the purchase. I have a Chase Visa. After submitting the paperwork, I was told it was settled (at least I thought so) and I would pay the original $71.40. I told my credit card company that I forfeit the whole purchase. So the fact they kept the original amount tells me they got an agreement from someone.
I even sent them a copy of my original charge of $71.40.

Well, last Thursday I received a package in the email from Chase with GISOL’s defense. Its a bunch of documents trying to explain that I agreed to that amount and was receivin the ‘benefits’ of the ‘unlimited Upgrade’.
It shows the front page of the website. Big deal.

Most disturbing was a billing statement from them with the amount of $1798.20.

It is a constructed letter made to look like a business letter. It has their address, then my address, then the statement.
It has these words “By signing below, I agree to Pay $1798.20 to GISOL, Inc.
Then my ’signature’ which is NOT my signature.
Then below my signature is this:
————
[My Signature]

Name: [my name]
Email: [my email]
Date: 11/26/2007 12:01:47AM (the time I logged in and bought it)
IP Address: []
Browser: Firefox 5

I AGREE TO PAY THE AMOUNT ABOVE PUSUANT TO CARDHOLDER AGREEMENT. NO REFUNDS, IN-STORE CREDIT ONLY.
————-

So they forged my signature and put it on this fake billing statement.

I have NEVER recieved this statement EVER. Plus, it’s impossible I signed it at the date because I bought in the middle of the night, in my HOME.
They forged this document and my signature.

No where is the orignal billing statement I received mentioned AT ALL.

So, with the package I filled out the paper work, along with 16 attachments of email trails, documents, etc.
I talked to the Senior Financial Advisor of Chase about all of this (who is recieveing all the info above)
I brought up the forged document, and she agreed it was fraud but has to look into it first.
I did tell her about how there are sites of Anti-Gisol and even mentioned how someone had a forged issue with them as well. She said she was interested in looking these sites, so I included links to this site and another in my attachments.
I will be calling her shortly to make sure she recieved my package OK and further discuss the case.

I will report the fraud to the police once I talk to my card about it.

So that is my story.