12 Apr 08 Unofficial American Express Policy regarding Gisol?

It has been suggested on Raoul’s site that American Express (Amex) has an unofficial policy regarding Gisol:

Due to the number of complaints/chargebacks/disputes that customers of Global Internet Solution’s customers have made in the past, Amex have placed Gisol on a “blacklist” known as the “Automatic Chargeback Program”.

What this means is that Amex will automatically refund their customers if they make a complaint about a transaction made with Gisol, without the need of any evidence.

This seems to make sense as I have seen many posts on other sites that Gisol have said they no longer accept American Express. Possibly, a few assumptions have been made regarding this sort of statement by others, and me in a previous post.

What “AMEX Info” says does make sense:

For this reason, GISOL no longer accepts AMEX cards since for them it does not make financial sense to spend time defrauding the customer if the customer wins every time.

Please read “AMEX Info’s” original comment.

Who “AMEX Info” is, and how true this is, we do not know, but it does seem to make sense. It may also make sense that American Express will NOT do business with Gisol, and this is an attempt to put us “off the scent”?

All I can suggest is if you previously paid by American Express, and have since been ripped off using a different card, contact Amex about the original charge and try to get that refunded.

Please let us know if this is successful.

AMEX Info’s response April 15th 2008:

If you call AMEX merchant services at 800-528-5200, navigate through the system and get to an agent, and then ask for the chargeback department, they can tell you more about the automatic chargeback program.

Many non-reputable internet businesses are on the program just by virtue of the industry type because they are classified as high risk, but companies that prove themselves to be reliable (low chargeback percentage) get removed, while those that aren’t on the program and receive many chargebacks get blacklisted. It’s pretty clear that with their current business practices, GISOL isn’t ever getting removed.

My earlier statement about how easy it is for a customer to get their money back was an oversimplification meant to make a point, but the process is considerably easier and faster for the customer than it is with other credit cards. After an automatic chargeback is initiated, the money is returned to the customer first, then the company has a chance to make a rebuttal, not the other way around. The company is held to a higher burden of proof that they actually provided a service and GISOL’s tactics of falsifying such evidence wouldn’t work.

If any GISOL ex-customers who used AMEX when it was accepted are reading, have you not received 100% of your money back through AMEX? What were the circumstances?

If “AMEX Info” is reading this, please contact us. I created a temporary email address. It is 080411temp[at]report-gisol[dot]com. I will have to close it after 2 weeks from today, due to spambots picking it up. Otherwise, please use our normal contact form. All correspondence is confidential.

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