02 Apr 08 Ripped off out of $600 by Gisol

Here is the letter I sent to the LA District Attorney’s Office. I saw another poster on here who had sent one, and I used their first line as it seemed appropriate.

Hello. I am a victim of a high technology crime perpetrated by Global Internet Solutions (GISOL). According to GISOL’s website, GISOL’s postal address is:

GISOL, Inc.
7336 Santa Monica Blvd.
Suite #30
Los Angeles, CA 90046

I signed up for service with them a few days ago, on March 29, 2008. I had called them that afternoon and spoke to an Indian gentleman who answered all my questions about their services. It seemed like a legit company. The service I signed up for was unlimited web hosting at $7.95 per month, with no setup fees. I signed up for 12 months of service, pre-paid. This would be $95.40. I signed a document online for what I believed to be stating what I was to owe. The website showed that I was to pay $95.40. I was sent a confirmation email which is attached stating I would receive my account info in 24 hours. If I did not, to email sales[at]gisol[dot]com and I would get my details. I did not get a call but figured they might be a little behind. Fair enough. The next email I received was yesterday, 4/1/08 that said my account would be charge $718.20. I immediately called GISOL. I was on hold for 30 minutes. I called back and spoke to someone who told me to email them. When I told them I already did, he said he needed to transfer the call. I was on hold for 15 minutes when I ended my call. I tried calling back 4 times but could not ever get a hold of anyone. I emailed the above address asking what was going on (email attached). On my way home from work this morning (4/2/08) I called them at 3:30am. The person who I spoke to was finally able to find out I had an account with them and provided me a password to get online. He could not help me with my billing issues and told me to email admin[at]gisol[dot]com. (email attached) When I got home I used their online tech support and spoke to “Neo”. He said to email admin[at]gisol[dot]com and that he couldn’t help me further. I once again called their hotline number. (866-244-7925) I pressed 2 for billing. I told them my issue, and the response was, “you need to contact our billing department”. I said, I pressed 2, this is the billing department. He said hold on, I’ll transfer you. I waited 10 minutes and no one ever answered. I called back and someone else answered. Finally when I continued to complain he told me to contact their phone support billing and provided me with a Los Angeles telephone number. 323-924-1109 I tried calling at 8am this morning…no one ever answered. (5am PST) I have called them all day…no answer. I also found two other numbers that are listed for them (323-852-9059) and (323-924-5915) to which no one answered. At 8amEST this morning, I contacted my bank to let them know as soon as I was charged for the amount, I wanted to dispute it. I have done everything I can to try and resolve this issue with no avail. I have also submitted a complaint with the BBB of Los Angeles but have no received my copy of this complaint as of yet.

Please help the victims of this company by shutting this place down. Please file a lawsuit via the state for the victims of this company that never got a refund.