The following are excerpts from the LABBB (Better Business Bureau). As of the date of the post, there have been 437 complaints in the previous 36 months.

The highest rating assigned to a company is AAA; the lowest is F. Between those two ratings are nine others in order from higher to lower. The ratings are defined as follows:

F - We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.

Complaint Experience

Complainants allege that the company failed to provide the promised service, that customer service was lacking or unavailable, that the company failed to respond to emails or technical support tickets. Some customers complained that the service was slow or did not operate at all.

The company generally failed to respond to the specific complaint allegations, but in some cases did state that if the customer requested a refund they did supply one in accordance with the contract.

Government Actions

We know of no government action taken against this company.

Advertising Review

The company advertises their services for a low monthly fee with the representation that the offer expires within hours based on a count-down time clock displayed on their website. We believe that this company’s advertising is misleading. According to the BBB Code of Advertising, time limit sales should be adhered to, in other words, after the stated time period is over the offer should revert to its regular price. However, our observation is that the price has not changed or does not materially change.

On January 16, 2007, we wrote the company and requested that they substantiate the fact that the price they are selling at is in fact a sale price and not their regular price or to modify their advertising. The company responded by stating, in part, that: “When our special expires it is up to our Marketing department to either change some aspect of the special offer whether it be the amount of disk space, bandwidth, sub-domains, or any of the other hundred features that come with a hosting account. Sometimes depending on the response of the special offer they may decide to renew it for another day or numerous days. The package does expire daily but is renewed by them if the response to the package is good. The price that is crossed out is the regular price of the package.”

The company’s response was not sufficient to resolve our concerns nor did it substantiate that the price is a sales price.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.