Tips for sorting out Gisol problems

Posts Mike Mike's website March 19th. 2008, 10:19am

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13 Responses to “Tips for sorting out Gisol problems”

• 1

  Game Over Says:
  March 19th, 2008 at 7:11 pm

  GISOL must be described only in terms of fraud. Their entire operation centers around the fraud of charging your credit card without your authorization, then falsely claiming that you bought a package of services. Newly registered customers will be defrauded in their time, about 1 year later. Customers who signed up about 1 year ago are being defrauded today.

  GISOL needs to stay in business in order to defraud next year its current list of new customers. However, a growing group of fraud victims threatens their ability to stay in business as more and more complaints reach law enforcement agencies and consumer advocates, and more and more banks investigate their fraudulent credit card charges.

  The potential gains from next year’s fraud victims are so great, however, that GISOL continues to respond to official and consumer complaints by referring to its Service Contract. If this response is allowed to stand, one complaint after another will be closed without any action taken.

  Therefore, I would like to make some suggestions to this group to bring GISOL to justice.

  1. Put aside any complaints about quality of service. These are matters that are completely incidental to the fraud scheme that drives all of GISOL’s operations.

  2. Also put aside any disputes over any breach of GISOL’s Service Contract. That contract is merely part of their fraud. It does not protect them from criminal prosecution.

  3. Focus on the fact that GISOL has charged your credit card without your authorization, and that you did not agree to purchase or prepay for the services they claim.

  4. Make note of your good faith efforts to correct their “error” and to have your funds returned. Make note of GISOL’s responses, excuses, dodges, and phone manner, including your suspicions about their suddenly pretending to be someone else.

  5. Prepare a short affidavit about how you were defrauded. You cannot waffle here. You were defrauded, and you can reconstruct your conversation with GISOL that led up to their crime of stealing your money. Don’t be chatty and don’t be afraid to look stupid because you were duped. You were defrauded. Don’t use adjectives. In short sentences recount what GISOL said and did to you.

  6. Review and edit your affidavit to make it as tight and forceful as it can be. Don’t waffle. Don’t give GISOL any wiggle room. Don’t editorialize. Just describe the crime.

  7. Add to the beginning of your affidavit a summary of exactly how you were harmed by GISOL’s fraud. This includes not only the money they stole from you, but the loss of your Internet branding (i.e., your domain name), your Internet business, your copyrighted content, the cost of building your website, the cost of weeks of disruption, and the hours spent in seeking a remedy.

  8. As a group, the contributors to this website should build a collection of affidavits that can be used by new fraud victims to have their banks or credit card companies return their funds as soon as they become aware of the fraud.

  9. Members of this group should agree to meet at the offices of the Attorney General in Los Angeles, or at any local office of the FBI, or other agencies. In-person visits by multiple fraud victims are more effective than calling or emailing.

  10. The group should also use its collective intelligence to dig up background details about GISOL, their suppliers, vendors, customers, and past complaints. Find out if any lawsuits have been filed against them for any reason, and contact the plaintiffs’ attorneys. Almost always, they will share with you what they know. You should share with them what you know, and if they have scheduled any depositions with GISOL you can suggest what kinds of questions they should ask them.

  11. If you have a meeting with the Attorney General’s office, FBI, State Troopers, etc., always say you will be available to testify before a grand jury.

  12. Be prepared to turn over copies of your emails to and from GISOL. You will be asked to turn these over with full email headers, which will give law enforcement valuable information about where the GISOL perpetrators are located and how to evaluate the data from GISOL’s computers when the troopers seize them. Find out how to make these full email headers visible. It’s simply a matter of choosing the right setting.

  13. If you receive any threats from GISOL, carefully document their threats, including how those threats made you feel, and what you were made to fear if you did not follow their wishes. Immediately call these threats into your law enforcement contacts. Again, don’t waffle. They threatened you. If you felt they used extortion or witness intimidation, you must clearly state this in the narrowest possible terms, and back it up with your notes. This will guarantee immediate action by the agents.

  14. Don’t expect too much from the media, unless a local network affiliate conducts an investigation. One effective way to make this happen is to have several members of this group go visit a state representative and explain how serious a matter this is. Bring a bulleted fact sheet about GISOL’s fraud and their victims. Some state representatives are extremely well-connected with local broadcast media. For this kind of crime, FOX News coverage would be especially tough on GISOL.

  Some words of encouragement: First, your chances of getting your money back through your bank or credit card company are getting better and better. A personal visit with a strong affidavit and printouts of similar complaints from this website would be most effective.

  Second, your chances of getting your domain name back are good if you immediately place a backorder for it through services like GoDaddy and SnapNames. GISOL has no financial interest in paying the redemption period penalties, and if they try to renew your name out from under you, that would be further evidence of their fraudulent intent.

  Third, if GISOL suspended your web hosting account before you had a chance to back it up, you can retrieve much of your website by using Google cache. Go to Google.com, type in site:yourdomain.com, then for each search result, click “cache” and copy the source code. Graphics will not show up, but the names of the image files should still be in the code. (This should help those who only had simple sites on GISOL. Complex, database-driven sites may not benefit from this technique.)

  And fourth, your patience will be rewarded in the end. The wheels of justice turn very slowly it seems, but don’t lose your cool with your law enforcement contacts. I assure you that eventually you will be in awe of what they can do. Some of you will see first hand just how thorough they can be. That magic day will come when you’re waiting at the courthouse to testify before the grand jury and you look around at all the other witnesses the prosecuting attorney’s team has pulled together.

  Good luck to all of you. And to GISOL, I have only 2 words.

  Game Over

• 2

  Edge7929 Says:
  March 19th, 2008 at 10:04 pm

  I believe I know why they send you the certified mail, which they claim is your “rebate” information but is actually just a receipt. They have been building their scam around preventing credit card companies charging back and refunding people’s money. After all, if credit card companies charge back, they lose. That is why they added signature-link, which is compelling to credit card companies because it shows you actually signed something. After they have your signature, they copy and paste it on credit card receipts stating that you agree to pay the amount and that you acknowledge that they don’t offer refunds, only “store credit”. The certified mail was included in the documentation they sent to my credit card company, stating that I knowingly accepted something from Gisol at my credit card billing address, proving that I did indeed authorize the charges and prevents my deniability of having a business relationship with Gisol. I did not accept the certified mail from Gisol, but that didn’t stop them from sending the receipt for the certified mail. I’m speculating, but based on their history of forging legal documents, it wouldn’t surprise me if they obtained the signature-proof from the post office, and then copied and pasted that signature on to other documents. They might have you signing away your house. Therefore, DO NOT accept any certified mail from Gisol. They will probably tell you that it is a check refuding your money, but they will be lying. Giving these people your signature would be like trusting a thief with your wallet.

  If you are successful in a chargeback, they might then attempt to sell your “debt” to a collection agency. I know they threaten this, but I haven’t seen any evidence of it. Either way, they don’t have your social security # (God forbid) so it won’t go on your credit report. Don’t be bullied. These guys are getting greedier and more reckless and it’s not a matter of if, but when they will be prosecuted.

• 3

  Mike Says:
  March 19th, 2008 at 11:03 pm

  Thanks for the post Edge,

  I was racking my brains why they would send just a receipt with certified mail, needing a signature. I was going to say I don’t believe they would paste your signaturelink signature onto a fake delivery receipt then send it to your credit card. Then I reconsidered, it’s Gisol!

  Of course, it’s just to get your signature so they can copy it and paste it onto any document they like! Genius! NOT.

  Mike.

• 4

  Kris Says:
  April 4th, 2008 at 3:11 am

  You’ll also enjoy this one. Looking at GISOL.com it states… [Comment moved here]

• 5

  will Says:
  April 22nd, 2008 at 9:36 am

  Even after cancelling my renewal months prior to this e-mail they never… [Comment moved to this post]

• 6

  drmiddle Says:
  May 15th, 2008 at 2:32 am

  Just wanted to add my own tip for (hopefully) winning a chargeback. Discovercard has already turned me down once, but I’m fighting back tooth and nail.

  The main reason Discovercard said they decided in gisol’s favor was that they produced a “signed” contract/receipt for $1798. (I had placed an order for $190.) When I said it was a forgery, DC said I had no proof it was a forgery. However, when I looked back through all the documents I had printed off during my $190 transaction, I realized they were all time-stamped, including a page that asked for my phone number for gisol to call me, and my $190 receipt. The whole transaction took about three minutes.

  I had also saved an email that came after I signed the Service Contract, that included a link back to signaturelink, showing exactly what I signed and at what time. That signature and time stamp are exactly the same as the one that is on gisol’s $1798 receipt.

  The trail of time stamps seems like obvious proof that the $1798 receipt is a forgery, especially since gisol’s receipt is time-stamped BEFORE my $190 receipt.

  I’ll post again when I get a response from Discovercard.

• 7

  Turkish Says:
  May 27th, 2008 at 8:13 pm

  I know its not alot of money, but I got ripped of $40 trying to buy one domian name.

  1) paid on signup
  2) paid via paypal (becuase step one never exsisted on there records for some reason)
  3) said paypal was the wrong payment method and told me to pay via debit card.
  4) then they said I have late fees for NOT paying for my domain name and auto charged another $10 to my debit card.

  6 months since this happen still sending emails to them. 57 emails in total and not one reply. next step is to back everything up and make a chargeback on my card.

  Can someone give me some advice, what are you suppose to say to the bank once you get there? I mean what is the bounderies of getting a charge back? Do i say i never made that transaction or so i say they scammed me?

  thanks! contact me @ turkissed@gmail.com

  peace.

• 8

  Van Bogaert Says:
  May 27th, 2008 at 8:16 pm

  Strange thing, when clients of Gisol get abused with fraud, they can’t contact GISOL, nor by phone, mail, fax. But the banks seem to have a direct line with Gisol when it comes to sort out thing is the benefit of GISOL. Why? Because also the banks earn big money with these transactions between GISOL and clients. So when you are a victim of GISOL and your bank or cardcompany don’t want to help you. Quit your bank… there are plenty of others.

• 9

  Turkish Says:
  May 28th, 2008 at 12:59 am

  Ok, after crunching the clients head on live chat with his “automatic responses” I managed to get the “Administrators Phone Number” But I must warn you I waited 30 minutes over the phone to get a answer, and he didn’t seem much bothered and my calling card ran out. blah!

  If you need the number just email me: Turkissed@gmail.com

  Peace.

• 10

  etson Says:
  June 16th, 2008 at 11:11 pm

  Hi, I payed for the unlimited package, then I receive one email to finish my payment by paypal, after that I never received my log in details, one month pass, I wrote many emails and I dont have any response, what can I do?
  I live in South America!!!

• 11

  Van Bogaert Says:
  June 17th, 2008 at 6:52 am

  Etson, you have to contact Paypal and start a dispute with Paypal. In your account login you have from paypal you can start a dispute. I had the same problem and within one week I had my money back, thanks to Paypal. Tell Paypal about this website, so they know that Gisol is fraudulent. Maybe one day Paypal will put Gisol on their blacklist!

• 12

  Mike Says:
  June 17th, 2008 at 1:45 pm

  Etson,

  I agree with Van Bogaert. You have “Buyer Protection” with Paypal, and you have not recieved a service from Gisol. Log in to your PayPal account and start a dispute.

• 13

  etson Says:
  June 17th, 2008 at 10:35 pm

  Thank you very much for your help, I will contact paypal right now…

  E

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