19 Mar 08 Better Business Bureau and American Express been looking?

Looking through Report-Gisol.com’s web visitor stats, I came across the following two entries. Does this mean that the Better Business Bureau and American Express have been looking at the site? I guess they are not public ISPs….

19 Mar 08 Tips for sorting out Gisol problems

The following is a list of things to do when dealing with Gisol (Global Internet Solutions). It may change from time to time as I think of more things. Anyone with any other tips, please leave a comment at the bottom…

• Keep a record or diary of everything.
• Record all telephone conversations if possible.
• Keep all emails and correspondence.
• Cancel your card immediately.
• Contact your bank or credit card issuer immediately. Start a dispute/chargeback.
• Do not sign anything on-line.
• Do not cancel your account at cancel.gisol.com until you have got your money back. There is absolutely no point. All you are doing is saying you agree to not chargeback. You will not get a refund from them. It is at management discretion, and guess what?
• If you are contacted by Gisol, listen to what they are saying, then tell them you need time to think about it. Don’t be pressurised by time limits etc they are telling you. They will all be false. If necessary, just put the phone down on them.
• Do not sign for a letter from Gisol. We don’t know …['comment']… why they send these, but they send it for a reason. All that is in the envelope is a receipt for the amount they charged your card. If you have already, don’t worry.
• Take screen shots of and save all webpages relating to your account ie billing records etc
• Take screen shots of and save all webpages that you are directed to by Gisol ie SignatureLink etc.
  • To take screen shots: press [PrtScr] and paste into an image editing program then save.
• If Gisol owns your domain and it’s in Grace period or Redemption period, let it run through the process and be deleted. Use the “backorder” services of Snapnames and GoDaddy to get your domains back the instant they are deleted and ready to be re-registered. There can be a wait of up to 2 months before you will get them back. See my redemption guide.
• If you really need your domains, don’t let Gisol know. They will hold it hostage.
• If you can get into your account, back up all your data as soon as you can.
• Register a similar name, or the same name with a different TLD ie .us .org .net etc. Use this while you are waiting to get yours back.
• If your bank or CC issuer sides with Gisol the first time, dispute the evidence and send yours back.
• Consult a lawyer (if you can afford it).
• Leave your story here, on other websites like this, and review sites. See Links.
• Report them to as many places as you can. See Report them!
• Contact as many companies who have dealt with Gisol in your case as you can. Visa International, Mastercard, SignatureLink, the registrar of your domain etc.

• Don’t be too upset, good things may come out of this in the end!

Any more? Leave a comment below….

19 Mar 08 Robbed Also

I signed up for a year’s service in March of ‘07 with Gisol for $73 per year. My website was disabled in November of ‘07 and when I called, I didn’t realize that I already had paid for service through March, but I was told that my account had expired and my credit card was expired. I gave them my updated credit card information, signed the “terms of service” contract. I then had the same experience as most of you and was suppossedly upgraded to the “umlimited” package and charged 1,798.20 to my Discover card after clearly being told that I would be charged less than what I was paying now. I disputed with my credit card and Gisol sent them a bunch of fraudulent documentation. The kicker was that they took my signature from the “terms of service” agreement and cut and paste it into a receipt document saying that I authorized them to charge 1,798.20. The signatures clearly look exactly the same. They didn’t even bother to change the time-stamp indicating that I had signed both documents at the exact same second! I sent a well-documented package to Discover clearly detailing this fact, citing web pages that show how Gisol has done this to others, copies of a few testimonies similar to mine and copies of my BBB and IC3 complaints. I recieved word back that I provided no new information, this was a “he said, she said” dispute and they always rule in favor of the merchant in these cases. They suggested I take legal avenues to get my money back. They said they don’t have a fraud department, just a dispute department, and this department seems to be a total joke. If any of you have Discover, get rid of them. They clearly don’t stand up for their customers, citing, “The merchant is our customer too.” Go with proven companies such as American Express who stand up for their customers. It’s funny that even the Discover card agent told me that American Express was the only company that made a “legal” decision based on evidence you provide. That’s clearly not true based on others who had cards with Visa, MC and even small banks that had chargebacks that were upheld. I will be contacting California’s Attorney General’s office but I’m not very hopeful. I received some advice from Caveat to continue trying with Discover, but everytime I’ve spoken to them, I’ve gotten the same runaround. I guess those are my only options left. Anybody have any other ideas?

19 Mar 08 I’m afraid that I may have been scammed in a similar way.

I’m afraid that I may have been scammed in a similar way. I am very distraught over it as well. I cancelled my account with Gisol with the intention of transferring my web hosting to GoDaddy. They called me on the phone and told me that I’m already set to have my account renewed and will be charged no matter what because I did not give them 30 days notice before the automatic renewal. So I was convinced to stay with the for 1 more year and they convinced me to do the business plan instead of the personal plan I had originally signed up for, by saying that it would be $49.95 per year with unlimited space. I went for it and gave them my credit card information. They said my credit card was denied, so I gave them my debit card information, thinking it was only going to be $49.95. I find out that I’m being charged $49.95 per month for 36 months with a total of $1798.20. I don’t even have that much money, so now I’m about negative $1200. The person I talked to on the phone did not elude to this charge at all.

This all comes at a bad time because I just recently found out that my mother is very sick and may not have much longer to live, and I’m only 27 years old! I want to fly home to Oklahoma as much as possible so I can see her before she dies, and so I can’t afford to just lose about $1800 all of a sudden. I can’t even sleep tonight because I can’t stop thinking about this loss. I contacted my bank and they said that it is still pending, so maybe I can convince Gisol to not go though with the charge. But after reading some of these posts, that doesn’t look hopeful. How could I be so stupid. Does anyone else have Bank of America and have had any luck blocking such a ridiculous charge?